Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you handle technical inquiries via phone and email, resolve hardware issues, and ensure customer satisfaction through empathetic support and efficient problem-solving.
Your role in the team
The Advisor (m/f/d) will be integrated into a multicultural team providing inbound technical support to their market (language dependent).
The main responsibilities involve troubleshooting and resolving quality or connection issues on customer's hardware environments by telephone and email.
The Advisor will also provide technical support for both businesses' clients and hardware end users.
- Deal with customers' technical problems or the requirement of replacement of consumables in a promptly and efficiently way, with empathy and professionalism to ensure a positive experience for their customers.
- Provide hardware and software telephone support with a goal to meet set targets consistently.
- Provide support in quality exercises and for consumables as required by business needs.
- Assume responsibility and ownership for all relevant customer queries.
- Escalate calls that cannot be resolved locally, as appropriate.
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Our expectations of you
Qualifications
- Excellent communication skills, both spoken and written
- Strong focus on sustainable customer satisfaction
- Problem solving through customer focus
- Able to identify and respond to customer reactions appropriately.
- Accuracy with data handling
- Quick thinker
- Open-minded to a diversity of cultures
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Job Locations
This is your employer
Workstation AG Personalvermittlung
Founded in 2002, Workstation AG is an established company in personnel services based in Berlin, offering tailored solutions for its clients.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Technical Advisor Customer Support
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
