Level
Experienced
Location
Berlin
Working Model
Onsite
Job Field
IT, Support
Employment Type
Full Time
Contract Type
Permanent employment

Job Summary

In this role, you handle technical inquiries via phone and email, resolve hardware issues, and ensure customer satisfaction through empathetic support and efficient problem-solving.

Your role in the team

The Advisor (m/f/d) will be integrated into a multicultural team providing inbound technical support to their market (language dependent).

The main responsibilities involve troubleshooting and resolving quality or connection issues on customer's hardware environments by telephone and email.

The Advisor will also provide technical support for both businesses' clients and hardware end users.

Deal with customers' technical problems or the requirement of replacement of consumables in a promptly and efficiently way, with empathy and professionalism to ensure a positive experience for their customers.
Provide hardware and software telephone support with a goal to meet set targets consistently.
Provide support in quality exercises and for consumables as required by business needs.
Assume responsibility and ownership for all relevant customer queries.
Escalate calls that cannot be resolved locally, as appropriate.