Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 26.000 to 48.000€ Gross/Year
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you handle inquiries in 2nd and 3rd level support, process tickets, assist with user management, and conduct error analyses for technical problem resolution.
Job Technologies
Your role in the team
- You handle inquiries both via telephone and email and process them in our ticketing system.
- As the first point of contact for our customers, a friendly demeanor in stressful situations is part of your daily routine.
- Prioritization, qualification, classification, and documentation in tickets are also routine for you.
- You always have an overview of open tickets and follow up on them across departments until they are resolved.
- You will be responsible for tasks in user management, permission assignment, and supporting remote application installation.
- You support the 2nd level support with initial fault analysis and data preparation.
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Our expectations of you
Education
- Qualified training as an IT specialist in system technology, system integration, or system electronics.
Qualifications
- Entry-level applicants are welcome if they have the appropriate qualifications.
- Good knowledge in the areas of M365, Microsoft Client and Server Operating Systems, Virtualization (VMware, Hyper-V), Active Directory, and others.
- Basic knowledge in the areas of: network, firewall (Sophos), and backup (Veeam).
- Calmness to maintain overview in hectic situations, as well as structured, precise work.
Experience
- At least five years of professional experience as an IT Administrator, IT System Technician, or in a comparable position.
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What we offer
- The respect that unites: A collegial corporate culture in an established and stable company.
- A corporate culture that inspires: communication at eye level and the willingness to create something positive through change.
- Offers that are of course available: Our employees have access to free fruit baskets, water dispensers, and the coffee machine.
- The flexibility that excites: To ensure that personal life is not neglected, we support flexible working hours and 27 vacation days per year, which can be increased to up to 30 days.
- Benefits that provide security: Through our occupational pension scheme and company doctor, we ensure the health and security of our employees.
- The feel-good factor that unites us: We host annual Christmas parties, summer festivals, after-work parties for our employees, and occasionally fire up the grill spontaneously.
- All office spaces are modernly furnished and air-conditioned.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
GFAD Systemhaus AG
The GFAD Systemhaus AG is a family-run company that provides software, IT services, hardware, and data protection. With over three decades of experience, we have the expertise to provide our clients with the best possible solutions.
Description
- Founding year
- 1979
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT service desk staff for 2nd and 3rd level support
- Salary
- 26.000 to 48.000€ Gross/Year
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
