Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bad Laer
- Working Model
- Onsite
Job Summary
In this role, you will be the first contact for customer inquiries, process tickets, coordinate training schedules, and assist with warranty requests, all while maintaining an organized and structured workflow.
Job Technologies
Your role in the team
- You are the first point of contact for our clients and handle inquiries via phone or in writing.
- You record and process customer inquiries in our ticket system.
- You process warranty and goodwill requests and reliably keep track of deadlines and appointments.
- You support the customer service management with organizational and administrative tasks.
- You plan and coordinate appointments for our service training sessions.
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Our expectations of you
Education
- You have successfully completed a commercial vocational training.
Qualifications
- You have good spoken and written English skills.
- You are proficient in using common MS Office applications and Windows, and ideally with ERP systems.
- You work independently, in a structured manner, and reliably.
- Team spirit, initiative, and a service-oriented work approach characterize you.
- You maintain an overview even in demanding situations and approach people openly and friendly.
- Ideally, you have an interest in technology or the agricultural machinery industry.
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What we offer
- Together we celebrate our successes, on Fridays we finish work earlier, and of course, the salary is right here.
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Job Locations
This is your employer
B. Strautmann & Söhne GmbH & Co. KG
B. Strautmann & Söhne GmbH & Co. KG is a family-run company based in Bad Laer, specializing in the development and production of practical agricultural machinery and solutions for professional farming. With around 395 employees and modern manufacturing technologies, the company offers a comprehensive range of products and services.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
First Level Support Customer Service Staff
- Location
- Bad Laer
- Working Model
- Onsite
- Diversity
- Open for all genders
