Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Sindorf, Kerpen (Eifel)
- Working Model
- Onsite
Job Summary
In this role, you handle support requests for hardware and software issues, assist in setting up IT workstations, and install standard applications while forwarding complex issues to the second-level support team.
Job Technologies
Your role in the team
- First-level support for hardware and software issues of employees.
- Acceptance, documentation, and resolution of support requests (ticket system).
- Support in setting up IT workstations, printers, and mobile devices.
- Installation and configuration of standard applications.
- Escalation of more complex issues to Second-Level Support.
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Our expectations of you
Education
- Completed IT training (e.g., Fachinformatiker (m/f/d) or professional experience in IT support).
Qualifications
- Knowledge of Windows operating systems and Microsoft 365.
- Friendly demeanor, solution-oriented mindset.
- Very good spoken and written German skills.
- Ability to work in a team and patience when dealing with users.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Support User Helpdesk
- Location
- Sindorf, Kerpen (Eifel)
- Working Model
- Onsite
- Diversity
- Open for all genders
