Job
In this role, you handle support requests for hardware and software issues, assist in setting up IT workstations, and install standard applications while forwarding complex issues to the second-level support team.
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Job technologies
Your role in the team
- First-level support for hardware and software issues of employees.
- Acceptance, documentation, and resolution of support requests (ticket system).
- Support in setting up IT workstations, printers, and mobile devices.
- Installation and configuration of standard applications.
- Escalation of more complex issues to Second-Level Support.
Our expectations of you
Education
- Completed IT training (e.g., Fachinformatiker (m/f/d) or professional experience in IT support).
Qualifications
- Knowledge of Windows operating systems and Microsoft 365.
- Friendly demeanor, solution-oriented mindset.
- Very good spoken and written German skills.
- Ability to work in a team and patience when dealing with users.
Benefits
Work-Life-Integration
Job locations
More about the recruiting agency
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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