Job
In this position, you will be the first contact for technical inquiries, manage support tickets, set up IT workstations, and resolve issues with Windows and Microsoft 365 both remotely and on-site.
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Job technologies
Your role in the team
- You are the first point of contact for our colleagues with IT questions and technical issues.
- You handle and document support requests in our ticketing system, analyze incidents, and ensure fast and straightforward problem resolution.
- You support our users with questions about Windows, Microsoft 365, and hardware and software.
- You set up user accounts, end devices, and IT workstations, and provide ongoing support for them.
- You support our employees remotely or directly on site.
- You take care of providing and managing our IT hardware.
- For more complex issues, you work closely with our system administration and application development teams.
- You contribute your own ideas to continuously improve our IT support and internal processes.
Our expectations of you
Education
- Completed IT training, ideally as an IT specialist for system integration, or comparable practical experience in IT support.
Qualifications
- Good knowledge of Windows operating systems and Microsoft 365.
- Basic knowledge of networking, user administration, and IT hardware.
- Enjoy solving technical problems and helping others.
- A service-oriented, communicative, and friendly manner.
- An independent, structured, and reliable approach to work.
- Good written and spoken German and English skills.
- Team spirit and the ability to stay on top of things, even when handling multiple requests at the same time.
What we offer
- A secure job in an internationally active corporate environment.
- A high degree of personal responsibility and scope to shape your role.
- Modern IT infrastructure.
- Flat hierarchies and short decision-making processes.
- Individual professional development opportunities.
- Free parking space.
- A collaborative team with extensive technical expertise.
Benefits
Work-Life-Integration
Job locations
About your employer
MMcom GmbH, a subsidiary of the M&M Militzer & Münch Group, operates as its internal IT service provider. From its location in Hof, it runs its own data center and manages the IT infrastructure of the corporate group. Additionally, it offers its services to external companies.
- Established Company
- Internet, IT, Telecommunication
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