Job
In this role, you will handle 1st and 2nd level support, process IT inquiries, document solutions, and develop company standards while closely collaborating with departments and colleagues.
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Job technologies
Your role in the team
- Responsibility in 1st- and 2nd-level support for receiving, assessing, prioritizing, and resolving incidents and service requests.
- Documentation of solutions for the Knowledge Base and the Self-Service Portal.
- Close collaboration with the IT departments, 3rd-level support, and colleagues (m/f/d) at our locations.
- Support in IT technical (sub)projects.
- Further development and implementation of corporate standards and IT processes.
Our expectations of you
Education
- You have completed training in the IT field or possess a comparable qualification.
Qualifications
- Solid knowledge in handling Windows operating systems is among your strengths.
- You solve problems with analytical thinking and maintain an overview even with complex tasks.
- Your communication skills and team spirit distinguish you.
- Fluent German skills (level C1 or above) in speaking and writing complete your profile.
What we offer
- We are growing steadily and aim to work with you long-term.
- We offer you a permanent position and an attractive compensation package.
- A trust-based working hours policy that offers you flexibility for your personal life planning.
- Subsidy for the job ticket (Germany Ticket) - also for your private travels.
- A comprehensive qualification program available for your ongoing professional development.
- Valuable learning, development, and career opportunities that regularly arise due to the continuous growth and broad diversification of our corporate group.
- An active corporate health management.
- Celebrations and parties! Our Christmas party, summer festival, and team events are an integral part of our company culture.
- Our corporate benefits as well as Benefits.me with monthly changing discounts, of course, also accessible directly via app on your private mobile phone.
- Especially attractive discounts for your private visits to the ATLANTIC Hotels, which are part of our corporate group, as well as exclusively in over 20 other hotels of the The Chocolate on the Pillow Group across Germany.
- Additionally, take advantage of our exclusive leasing offers for cars and bicycles (JobRad) as well as DSL mobile phone discounts.
- A personal mentor familiarizes you with your job and remains your point of contact for all questions related to the company.
- You will receive a comprehensive onboarding plan, as we consider your successful integration important.
- Benefit from collegial cooperation and strengthen our team.
Benefits
Health, fitness & fun
Higher take-home pay
Work-Life-Integration
Job locations
About your employer
We are an internationally active, medium-sized, family-owned company. The name Zech has stood for experience and continuity for over 100 years. We focus on the entire real estate value chain and operate in three operating divisions - Building, Real Estate and Hotel.
- 1-49 Employees
- Onsite, Hybrid
- Banking, Finance, Insurance
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