Job
- Level
- Experienced
- Job Field
- System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Essen
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Together with your colleagues, you are responsible for accepting, processing and documenting faults and service requests for MAC operating systems via our ticket system (Service Now).
- You carry out IT support work based on incident, service request, IMAC and break & fix tickets.
- You will provide support with software and operating system installation as well as troubleshooting, both remotely and on site, and will take care of the installation and initial configuration of desktops, notebooks, tablets, printers and mobile hand-held scanners according to the specifications.
- Your team's tasks include handling repairs on desktops, notebooks, tablets and smartphones as well as continuously checking and updating documentation.
- Further development: With an extensive range of offerings from the Bechtle Academy, individual career planning, expert and leadership programs, manufacturer certifications and much more, you will continuously develop and never stand still.
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Our expectations of you
Qualifications
- Very good knowledge of current MAC operating systems
- Expertise in supporting Windows workstations and laptops with software such as Microsoft Office O365 and custom applications.
- Personally, we particularly like your communication confidence and your willingness to deal intensively with customer challenges.
Experience
- Technical experience in 2nd level workplace support
- Experience working with ticket systems
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Essen
Nordrhein-Westfalen
Germany
This is your employer
Bechtle AG
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Engineering
4.0Workingconditions
4.5Career Growth
4.0Culture
4.2
IT Support
- Location
- Essen
- Working Model
- Hybrid, Onsite
