Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ravensburg, Saarlouis
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you address IT issues in 1st and 2nd level support, document solutions, assist in infrastructure projects, and optimize IT services for smooth IT operations.
Job Technologies
Your role in the team
- You handle IT incidents and service requests in 1st and 2nd level support, ensuring sustainable solutions.
- You serve as a competent point of contact for our employees across various support channels and ensure smooth IT operations.
- You are responsible for the structured documentation of disruptions, solutions, and technical information in our ITSM system as well as in the Knowledge Base.
- You coordinate the processing of complex requirements in close collaboration with internal departments and external service providers, ensuring targeted escalation.
- They support the operation and further development of the IT infrastructure with a focus on network, server, and virtualization technologies.
- They oversee infrastructure and rollout projects from preparation to successful technical commissioning.
- They manage the entire lifecycle of clients and end devices for a professional operation in the user environment.
- They also support the operation of media technology, printing, and video conferencing solutions.
- You recognize opportunities for optimization early on and actively contribute your own ideas to the further development of our IT services.
- You create and maintain technical documentation, user information, and training materials with the necessary diligence and quality.
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Our expectations of you
Education
- With your successfully completed training as an IT specialist for system integration (m/f/d) or a comparable qualification, and professional experience in end-user support, IT service management, or IT infrastructure operations.
Qualifications
- With your confident handling of Microsoft Windows, Microsoft 365, Active Directory, as well as current client and workplace technologies.
- With your flexibility to quickly switch between the various technical areas and requirements of Vetter employees.
- With your technical understanding combined with analytical thinking and a structured approach to troubleshooting.
- With your high service orientation and enjoyment in supporting users competently and solution-oriented.
- With your communication skills as well as the ability to convey complex technical contexts understandably.
- With your team spirit, initiative, and motivation to actively develop processes and services further.
- With your good spoken and written English skills.
- With your good German skills (at least B2 level), so that you can document your work optimally and communicate effectively with everyone in the team.
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What we offer
- Work in the future-proof pharmaceutical industry.
- As a stable and globally successful employer, we offer exciting prospects - and individual opportunities for further training.
- Benefit from an above-average salary that is regularly adjusted and supplemented with overtime allowances as well as holiday pay.
- In addition to tailored benefits, look forward to a company success bonus upon achieving our corporate goals.
- Take advantage of the opportunity to work remotely up to 40 percent of your weekly working hours.
- We operate on a 40-hour workweek with time tracking to ensure no overtime is lost.
- Work and private life are in harmony with our flexible flextime models, 30 days of vacation, and the possibility to take a personal leave.
- We ensure a good work-life balance, including offers for holiday childcare for your children.
- Look forward to ergonomic workplaces and high-quality technical equipment for efficient and comfortable working.
- We support your commute with public transportation and even cover the entire cost of the Germany Ticket.
- Additionally, we offer JobRad, covered bicycle parking spaces, and charging stations for your electric car.
- The ideal combination of retirement and health care is already waiting for you, for example in the form of supplementary occupational health insurance as well as fitness and sports offers (EGYM WELLPASS).
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Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
Vetter Pharma-Fertigung GmbH & Co. KG
Vetter is a leading global provider of aseptic filling services for injectable pharmaceutical and biotechnology-based therapeutic agents. We boast more than 40 years of experience and have already successfully helped to bring dozens of new medicines to market.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
Employer reviews
by devworkplaces.com
Total
(1 Review)3.1
Culture
3.5Engineering
3.1Workingconditions
3.4Career Growth
2.5
IT System Engineer Service Desk & Service Management
- Location
- Ravensburg, Saarlouis
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
