Job
- Level
- Senior
- Location
- Berlin, Nuremberg, Aschheim
- Working Model
- Full Remote, Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will manage critical ServiceNow applications, independently plan ITIL-compliant changes, resolve disruptions, while also automating processes and deploying new customer instances.
Job Technologies
Your role in the team
- Operation of highly available and critical ServiceNow applications as well as auxiliary systems.
- Contact person for clients.
- Regular coverage of the technical hotline to ensure smooth 24/7 operation of the instances.
- Independent planning and execution of changes in accordance with ITIL.
- Troubleshooting and problem resolution, as well as deriving measures for sustainable problem solving.
- Further development of automation.
- Deployment of new customer instances.
- Further development of our operational processes.
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Our expectations of you
Education
- Successfully completed degree in Computer Science, completed training as an IT Specialist (m/f/d) for System Integration, or a comparable qualification.
Qualifications
- Proficient in Linux and well-versed in common network protocols (IP, TCP, UDP, HTTP, DNS, FTP).
- A high level of quality awareness, communication skills, and team spirit.
- Independent and structured way of working.
- Very good German skills as well as good English skills.
- Interest in Debian, Terraform, Bash, Python, Java Webservices, Elasticsearch, Prometheus, Grafana, Icinga2, Ansible, AWX, GitLab CI/CD.
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What we offer
- Permanent employment contract and flexible working hours.
- Rest time compensation on your timesheet.
- Work at various locations possible (e.g., Nuremberg, Aschheim, Berlin) or 100% remote.
- High-quality equipment: Laptop and company mobile phone also for private use.
- Individual development and advancement through in-house training and external courses.
- Childcare allowance (per month/per child) and corporate benefits.
- Attractive company events (including travel expense reimbursement), a collegial and appreciative work environment, and a culture of informal address from day one.
- Generous subsidy for the Deutschlandticket.
- Health management (e.g., free in-house massages), Jobrad leasing, and company pension scheme with subsidy.
- Welcome Day, direct contact person (m/f/d) and structured onboarding phase.
- Free beverages (including soft drinks) and fresh fruit at the locations.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
noris network
Die Nürnberger noris network AG bietet Unternehmen maßgeschneiderte ITK-Lösungen in den Bereichen IT-Outsourcing, Cloud Services sowie Network & Security. Technologische Basis dieser Services ist eine leistungsfähige IT-Infrastruktur mit einem noris network-eigenem Hochleistungs-Backbone und mehreren Hochsicherheitsrechenzentren – darunter die Rechenzentren Nürnberg Süd und München Ost, zwei der anerkannt modernsten und energieeffizientesten Rechenzentren Europas.
Description
- Founding Year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior IT Systems Engineer for ServiceNow
- Location
- Berlin, Nuremberg, Aschheim
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
