Job
In this role, you will manage critical ServiceNow applications, independently plan ITIL-compliant changes, resolve disruptions, while also automating processes and deploying new customer instances.
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Job technologies
Your role in the team
- Operation of highly available and critical ServiceNow applications as well as auxiliary systems.
- Contact person for clients.
- Regular coverage of the technical hotline to ensure smooth 24/7 operation of the instances.
- Independent planning and execution of changes in accordance with ITIL.
- Troubleshooting and problem resolution, as well as deriving measures for sustainable problem solving.
- Further development of automation.
- Deployment of new customer instances.
- Further development of our operational processes.
Our expectations of you
Education
- Successfully completed degree in Computer Science, completed training as an IT Specialist (m/f/d) for System Integration, or a comparable qualification.
Qualifications
- Proficient in Linux and well-versed in common network protocols (IP, TCP, UDP, HTTP, DNS, FTP).
- A high level of quality awareness, communication skills, and team spirit.
- Independent and structured way of working.
- Very good German skills as well as good English skills.
- Interest in Debian, Terraform, Bash, Python, Java Webservices, Elasticsearch, Prometheus, Grafana, Icinga2, Ansible, AWX, GitLab CI/CD.
What we offer
- Permanent employment contract and flexible working hours.
- Rest time compensation on your timesheet.
- Work at various locations possible (e.g., Nuremberg, Aschheim, Berlin) or 100% remote.
- High-quality equipment: Laptop and company mobile phone also for private use.
- Individual development and advancement through in-house training and external courses.
- Childcare allowance (per month/per child) and corporate benefits.
- Attractive company events (including travel expense reimbursement), a collegial and appreciative work environment, and a culture of informal address from day one.
- Generous subsidy for the Deutschlandticket.
- Health management (e.g., free in-house massages), Jobrad leasing, and company pension scheme with subsidy.
- Welcome Day, direct contact person (m/f/d) and structured onboarding phase.
- Free beverages (including soft drinks) and fresh fruit at the locations.
Benefits
Topics you will work on
Job locations
About your employer
Die Nürnberger noris network AG bietet Unternehmen maßgeschneiderte ITK-Lösungen in den Bereichen IT-Outsourcing, Cloud Services sowie Network & Security. Technologische Basis dieser Services ist eine leistungsfähige IT-Infrastruktur mit einem noris network-eigenem Hochleistungs-Backbone und mehreren Hochsicherheitsrechenzentren – darunter die Rechenzentren Nürnberg Süd und München Ost, zwei der anerkannt modernsten und energieeffizientesten Rechenzentren Europas.
- 1993
- Established Company
- Full Remote, Hybrid, Onsite
- Internet, IT, Telecommunication
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