Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you assist your team in Level-One Support, handle technical inquiries, document tickets, conduct training sessions, and help implement new software solutions.
Job Technologies
Your role in the team
- To support our team, we are looking for a dedicated working student (m/f/d) to assist us in "Level-One Support" (approximately 10-20 hours - by arrangement) and to conduct internal training on our deployed apps and tools.
- First point of contact for internal IT and system inquiries from our employees.
- Support with basic technical issues (e.g., passwords, device access, printers, network).
- Processing and documentation of support tickets.
- Installation and basic configuration of software.
- Escalation of complex inquiries to external IT service providers or second-level support.
- Training in our used apps and tools (e.g., Office 365, project management tools, CRM, time tracking or communication solutions).
- Creation of simple training materials (short handouts, videos, checklists).
- Conducting small workshops or one-on-one training sessions for employees.
- Support in the implementation of new software solutions.
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Our expectations of you
Qualifications
- Enrolled student (m/f/d), ideally in an IT-related course of study or with a high digital affinity.
- Enjoyment in solving technical problems and explaining complex topics clearly.
- Excellent communication skills and patience when dealing with colleagues.
- Proficient in Windows, Office 365, and modern cloud tools.
- Independent, structured way of working.
Experience
- Initial experience in IT support or training is a plus, but not a must.
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What we offer
- A modern, friendly working environment in our office in Hamburg-Altona.
- Flexible working hours tailored to your studies.
- Independent responsibilities and the opportunity to actively shape processes.
- Insight into the IT and digital structures of a medium-sized real estate company.
- A motivated team, short decision-making processes, and a respectful togetherness.
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Job Locations
This is your employer
BWH Bauwerk Hamburg Gruppe
The BWH Bauwerk Hamburg Group is a privately-owned company based in Hamburg that specializes in tailored real estate services for private and corporate clients in the Hamburg metropolitan region and northern Germany. Their services include property management, project development, brokerage, and consulting related to residential real estate.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Construction, Real Estate, Building Services
Student trainee Level-One Support & App Training
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
