Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hagen
- Working Model
- Onsite
Job Summary
In this role, you ensure smooth IT operations and assist employees with technical issues while managing service requests, supporting end-user devices, and maintaining documentation.
Job Technologies
Your role in the team
- As an IT User Support Services Expert, you ensure smooth IT operations in the End User Services area and support our employees with technical inquiries.
- Your responsibilities include, in particular:
- IT Service & Ticket Management: Handling and documentation of incidents and service requests as well as support in SLA monitoring and process optimization.
- ITSM platform: Management and further development of the central IT service management platform as well as support with testing, updates, and new requirements.
- User Support & Workplace Services: Installation, configuration, and support of end devices, software, and peripherals, as well as 1st and 2nd level support.
- Rollouts & Lifecycle Management: Support for hardware rollouts, workstation deployments, and management of the end-user device lifecycle.
- Knowledge Management & Training: Maintenance of documentation and knowledge databases as well as creation of manuals and conducting user training sessions.
- Procurement & IT Security: Support with hardware and software procurement as well as implementation of security, compliance, and data protection requirements.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- Good knowledge of Windows client environments, Microsoft 365, as well as hardware and software support.
- Basic knowledge in the areas of IT security, networks, and endpoint management.
- Strong service and customer orientation as well as an independent and structured way of working.
- Strong communication skills, team player, and high problem-solving competence.
- Good knowledge of German and English.
Experience
- Several years of professional experience in IT support, Service Desk, or Workplace Management.
- Experience with ticketing systems and ITSM processes, ideally with BMC Helix or a comparable solution.
This text has been machine translated. Show original
What we offer
- Performance-based compensation in accordance with the Metal and Electrical NRW collective agreement (30 days of vacation, 35-hour workweek, holiday pay, and collective bargaining special payments).
- Attractive retirement plan model.
- Company-wide training opportunities.
- thyssenkrupp internal health initiatives.
- Bicycle leasing options in cooperation with "mein-Dienstrad.de".
- Free parking on the company premises.
- A flexible working hours model.
- Sports facilities (including partnership with Hansefit).
- Charging options for your electric car.
- Discounted Germany Ticket.
This text has been machine translated. Show original
Job Locations
About Your Employer
Uhde High Pressure Technologies GmbH
Uhde High Pressure Technologies GmbH, a thyssenkrupp company, is based in Hagen and brings extensive experience in high-pressure technology. It offers industrial customers tailored solutions that range from planning and manufacturing to commissioning, service, and spare parts supply.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
IT User Support Services Expert
- Location
- Hagen
- Working Model
- Onsite
- Diversity
- Open for all genders
