Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Technologies
Your role in the team
- Independent and professional handling of 1st and 2nd level support.
- Acceptance, qualification and coordination of support requests by telephone and in writing, as well as proactive follow-up of open tickets.
- Documentation of the identified or developed solution and creation of the corresponding documentation in the ticket system.
- Support in client management and mobile device management.
- Participation in the planning and implementation of IT-related projects.
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Our expectations of you
Education
- Successfully completed university degree in information technology, successfully completed vocational training as an IT specialist (m/f/d) for system integration or comparable qualifications.
Qualifications
- Routine use of common MS Office applications as well as ticket systems.
- Very good written and spoken German and English skills are an advantage.
- Precise and structured working methods as well as a high degree of service and customer orientation.
- Organizational skills, teamwork skills and a high level of technical affinity.
Experience
- Several years of professional experience in IT customer support, ideally in a Microsoft environment with knowledge of Microsoft SCCM.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Coordinator
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
