Job
- Level
- Experienced
- Job Field
- BI, Data
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop data-driven decision strategies to enhance Customer Lifetime Value and optimize service profitability while analyzing KPIs and creating reporting tools.
Job Technologies
Your role in the team
- The Customer Lifetime Value & Performance Manager is responsible for the economic and operational transparency of the Service and Aftersales organization.
- The role functions as the analytical hub of the organization, laying the foundation for data-driven decision-making, sustainable profitability, and the systematic increase of Customer Lifetime Value.
- Analysis of Customer Lifetime Value drivers.
- Support in building recurring revenue models.
- Identification of revenue potentials and billing leakage.
- Creation of business cases.
- Optimization of service profitability.
- Development and maintenance of a KPI framework.
- Definition of performance standards and measurement methodologies.
- Development of dashboards and management reporting.
- Creating transparency regarding performance and profitability.
- Development and maintenance of BI reports.
- Analysis of operational and financial key figures.
- Conducting root cause analyses.
- Identification of trends, risks, and optimization potentials.
- Development of financial and capacity models.
- Support for strategic decisions.
- Analysis of partners, contracts, and business cases.
- Support for transformation projects.
- Capacity planning and forecasting.
- Analysis of technician utilization and productivity.
- Support with resource allocation and prioritization.
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Our expectations of you
Qualifications
- Excellent Excel skills.
- Strong analytical and financial skills.
- Fluent in German and English.
Experience
- 3-7 years of experience in Business Analytics, BI, Finance, Controlling, or Consulting.
- Experience with Power BI and Looker.
- Experience in building KPI systems.
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What we offer
- Look forward to an attractive salary and a permanent contract.
- Start with a structured onboarding process and modern work equipment.
- Enjoy a flexible working hours model for a good work-life balance.
- Experience open communication, short decision-making processes, and genuine team spirit.
- Actively shape the energy transition and contribute your ideas.
- Access over 10,000 fitness and wellness facilities with EGYM Wellpass.
- Additionally, benefit from attractive discounts through our Corporate Benefits.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
1KOMMA5° GmbH
1KOMMA5° GmbH, based in Hamburg, is an advanced company specializing in the development and operation of intelligent energy systems. With over 80 locations in Germany and a team of 3,000 employees, the company aims to transition households to CO2-neutral energy and actively promote the energy transition. The AI-based platform Heartbeat enables efficient control in a virtual power plant.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Customer Lifetime Value & Performance Manager
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
