Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Technologies
Your role in the team
- **You take responsibility:** As an experienced supporter with good technical understanding, you take responsibility for processes, documentation and the implementation of new ideas in the support team.
- **Our users are important to you:** You process customer inquiries (1st and 2nd level support), provide assistance and search for and analyze errors - mainly by e-mail, but also directly with the customer on the phone.
- **You like to communicate:** You find suitable solutions and communicate them charmingly. Even with parallel inquiries you remain friendly and patient.
- **You love variety:** In addition to customer communication, you also work closely with our administrators and form the interface between customers and internal IT.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- **You are customer-oriented and organized:** You work professionally, solution-oriented, friendly and also patiently in dealing with our customers. You show initiative when making suggestions for improvement.
- **You are a team player:** You are motivated, reliable, like to coordinate with your colleagues and still work independently and in a structured manner.
- **You have very good knowledge of German**, both written and spoken, and you can also communicate confidently in English.
Experience
- **You are IT enthusiastic:** You have experience in IT support. Knowledge of Linux, mail servers (Postfix, Dovecot) and spam protection is an advantage.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
Location Berlin
Germany
This is your employer
Heinlein Support Gmbh
Linux is our core competency, and we are true experts in this field. We always work diligently and passionately on the task at hand, and share our knowledge both internally and with our customers. Time for research and development is a regular part of our day-to-day. With us, you'll get the best possible Linux consultation!
Description
- Founding year
- 2004
- Company Type
- Digital Agency
- Working Model
- Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
IT Support Helpdesk
- Location
- Berlin
- Working Model
- Onsite
