Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ingolstadt
- Working Model
- Onsite
Job Summary
In this role, you will handle B/F, IMAC, and H+E tickets via remote support, assist with Windows clients on-site, and ensure compliance with service level agreements.
Job Technologies
Your role in the team
- They support additional customer locations in Germany via remote access.
- You process submitted B/F, IMAC, and H+E tickets as well as individual project assignments.
- Within the scope of your responsibilities, you will handle technical escalation management.
- You provide support for Windows clients such as workstations and laptops in onsite support.
- They ensure compliance with the specified Service Level Agreements.
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Our expectations of you
Education
- Completed vocational training, for example as an IT specialist in system integration, IT customer support, IT systems electronics technician, IT systems merchant, IT service technician, information electronics technician, or a comparable qualification.
Qualifications
- Knowledge in handling current client hardware such as notebooks, workstations, and PCs, as well as common Windows operating systems.
- Good knowledge of German.
- Class B driver's license.
Experience
- Initial professional experience in supporting Windows workstations, laptops, and mobile devices, including MS Office software.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT service technician
- Location
- Ingolstadt
- Working Model
- Onsite
- Diversity
- Open for all genders
