Job
In this role, you lead the IT service desk team, coordinate ticket handling, enhance RMM processes, automate using Powershell, and perform remote troubleshooting for clients.
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Your role in the team
- In this role, you will lead and develop our IT Service Desk team (permanent full-time position) at the earliest possible date at our headquarters in Limburg.
- Technical management of the Service Desk team.
- Coordination of tickets with the consulting teams.
- Maintenance and further development of the RMM.
- Troubleshooting (remote) at the end customer.
- Automation in RMM using PowerShell scripts.
- Maintenance of documentation.
- Customer contact management.
Our expectations of you
Qualifications
- Good knowledge in the area of servers and storage (ideally HPE).
- Deep knowledge of the Microsoft (Server) environment including the relevant domain services such as Active Directory, DNS, DHCP, Terminal Server.
- Solid PowerShell skills for automation in the RMM environment.
- Troubleshooting skills at 2nd/3rd level.
- Problem Solver Gene.
- Proactive, global, and forward-thinking mindset.
Experience
- Extended experience with the products of Synology, Veeam, VMware, and HyperV.
- Experience in handling firewalls (preferably from the manufacturer SonicWall) and Sophos XDR security products.
- Ideally experience with RMM systems and monitoring.
- Several years of professional experience and experience in leading a team.
What we offer
- An attractive salary (€48,000 - €58,000), a permanent employment contract, working hours from Monday to Friday, a varied, future-oriented, and responsible scope of duties with room for development.
- Holiday/Christmas bonus, company pension scheme, discounted gym membership, company bike, flexible office, asset-building benefits, as well as good earning opportunities.
- Interesting projects - a relaxed working atmosphere and collegial camaraderie.
- Also in the portfolio, a variety of training and further education opportunities - often on-site with our renowned manufacturers.
Topics you will work on
Job locations
About your employer
WIR für eine lebenswerte Zukunft! Das WIR setzt sich aus Neugierde, Ökologischem Handeln, Sinn und Wissen zusammen! Naturbäder, Klärschlammvererdungsanlagen, Bio-Erden sowie unser Labor PLANCO-TEC sind Bestandteile der PAULY GROUP.
- Established Company
- Onsite, Hybrid
- Power Sector, Economy
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