Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for managing the IT support unit, handling tickets in the IT ticketing system, and finding solutions to IT issues, including collaborating with other departments.
Your role in the team
- Supervision of the IT support unit via remote maintenance or on-site, including specialized handling of incoming tickets in the IT ticket system.
- Adequate problem solving as well as reporting and fixing IT disruptions.
- Qualification of error messages considering the specifications, including forwarding to the 3rd level support.
- Close collaboration with other departments, especially sales.
- Independent execution of configurations on behalf of the customer.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) for system integration or comparable qualifications.
Qualifications
- Very good German language skills as well as good English language skills in spoken and written form are an advantage.
- Knowledge in handling ticketing systems.
- Ability to work well in a team, a structured and goal-oriented work approach, strong social skills, and an independent as well as solution-oriented mindset.
Experience
- Initial professional experience in 1st and 2nd level support of software solutions.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st & 2nd Level Supporter for software solutions
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
