Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you handle technical inquiries in 2nd level support, assess feasibility, communicate with clients, and manage remote installations along with the creation of XML configurations.
Job Technologies
Your role in the team
- Handling of technical inquiries via our ticket system
- Assumption of 2nd Level Support
- Contact with our clients via telephone, conference software, and our ticket system.
- Feasibility assessment of requests
- Mediator between clients, consultants, and development
- Writing XML files for configurations
- Remote installations and updates
- If necessary:
- Creation of reports with BIRT
- Management of hosting instances
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Our expectations of you
Education
- Very good to good education in the field of computer science or a good university degree
Qualifications
- Solid technical knowledge in the areas of:
- Windows or Linux
- XML
- Broad knowledge of and interest in IT topics
- Calm interaction with clients
- Independence and Commitment
- Very good German skills (C1 or higher)
- Advantage:
- Good English skills
- Knowledge of SQL or BIRT
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What we offer
- The Projektron GmbH offers a forward-looking, equal opportunity-oriented HR policy, which has been awarded the BestPersZertifikat, the BestPersAward, the TOTAL-E-QUALITY seal, the Company for Family award, and recognized by Great Place to Work.
- We are committed to equal opportunities in the workplace and encourage women to apply.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Projektron GmbH
Die Projektron GmbH entwickelt und vertreibt die webbasierte Projektmanagement-Software Projektron BCS. Für die Unterstützung unserer europaweit über 700 Kunden sowie die kontinuierliche Weiterentwicklung unserer Software sorgen mehr als 100 Mitarbeiter an vier Standorten in Deutschland.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Customer Support / IT Support
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
