Job
In this role, you handle technical inquiries in 2nd level support, assess feasibility, communicate with clients, and manage remote installations along with the creation of XML configurations.
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Job technologies
Your role in the team
- Handling of technical inquiries via our ticket system
- Assumption of 2nd Level Support
- Contact with our clients via telephone, conference software, and our ticket system.
- Feasibility assessment of requests
- Mediator between clients, consultants, and development
- Writing XML files for configurations
- Remote installations and updates
- If necessary:
- Creation of reports with BIRT
- Management of hosting instances
Our expectations of you
Education
- Very good to good education in the field of computer science or a good university degree
Qualifications
- Solid technical knowledge in the areas of:
- Windows or Linux
- XML
- Broad knowledge of and interest in IT topics
- Calm interaction with clients
- Independence and Commitment
- Very good German skills (C1 or higher)
- Advantage:
- Good English skills
- Knowledge of SQL or BIRT
What we offer
- The Projektron GmbH offers a forward-looking, equal opportunity-oriented HR policy, which has been awarded the BestPersZertifikat, the BestPersAward, the TOTAL-E-QUALITY seal, the Company for Family award, and recognized by Great Place to Work.
- We are committed to equal opportunities in the workplace and encourage women to apply.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Die Projektron GmbH entwickelt und vertreibt die webbasierte Projektmanagement-Software Projektron BCS. Für die Unterstützung unserer europaweit über 700 Kunden sowie die kontinuierliche Weiterentwicklung unserer Software sorgen mehr als 100 Mitarbeiter an vier Standorten in Deutschland.
- 1-49 Employees
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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