Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Sankt Wendel
- Working Model
- Onsite
Job Summary
In this role, you analyze technical requests, identify root causes, and develop solutions within the FoodGenius CSM team while closely collaborating with development and infrastructure, participating in on-call duty.
Job Technologies
Your role in the team
- You are part of our FoodGenius team and ensure that our customers can work cleanly in their daily operations - quickly, reliably, and with a clear mind, even when things get hectic.
- Your focus is on FoodGenius CSM: You analyze inquiries, identify causes, provide solutions (or escalate appropriately), and help restore stability within the system.
- You work closely with development and infrastructure and develop your skills professionally - not through PowerPoint, but through real cases, real systems, and comprehensible processes.
- After a structured onboarding, you will gradually take on responsibility in technical operations - including participation in on-call duty (as part of a team, with clear procedures and escalation paths).
- Collaboration in the FoodGenius CSM Team
- Acceptance, analysis, and resolution of technical and application-related inquiries
- Support of our clients in daily operations
- Prioritization based on impact/urgency, clear communication, comprehensible updates
- Log analysis, reproducing errors, narrowing down causes
- Working with monitoring/status information (and healthy skepticism towards 'I'm fine')
- Coordination with Dev/Infra including proper escalation
- Document solutions, workarounds, processes, and typical error patterns
- Maintain an internal knowledge database so the team can become more efficient (and you don't have to explain the same thing three times a day).
- Identify recurring issues and provide improvement suggestions (product/process)
- Optional: Trigger small internal tools/automations (depending on skillset)
- After onboarding: Participation in on-call duty (24x7) for FoodGenius in case of technical issues - as part of a team, not alone.
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Our expectations of you
Education
- Completed IT training. Preferably IT specialist for system integration.
Qualifications
- Technical understanding: You can logically break down systems instead of groping in the dark.
- Solid foundations in topics such as:
- Operating Systems (Windows/MacOS/Linux)
- Network Basics (DNS, HTTP(S), Ports, etc.)
- Web applications / APIs (at least roughly)
- Structure & Ownership: You prepare cases thoroughly, document, prioritize
- Very good German skills, friendly communication - even when it's stressful.
- Willingness to work primarily on-site in St. Wendel (home office by arrangement, depending on setup / phase)
- Insights into Linux / Kubernetes / Cloud environments
- Have you ever worked in a gastro-/POS-/delivery service environment before? (It's helpful but not mandatory)
Experience
- Experience in IT or Software CSM or Support (1st/2nd Level) or in a comparable role
- Experience with ticket systems, monitoring, log tools
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What we offer
- A job with real responsibility: You don't just 'close tickets', you solve real operational problems.
- Structured onboarding, clear processes, dedicated contacts
- 30 days of vacation + 'On-call duty free' - an extra day off after one week of on-call duty
- A motivated, friendly team that values and promotes collaboration and exchange.
- Regular company events such as a summer party, where team spirit and shared fun are the main focus.
- Regular professional development (hands-on, practical)
- Modern work environment (including shower, washing machine, and high-quality espresso machine)
- Meaningful on-call rotation within the team - not 'here's the phone, good luck'
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Topics that you deal with on the job
Job Locations
This is your employer
Glückliche Gäste GmbH
Glückliche Gäste GmbH is a renowned company in the food and hospitality industry with over 25 years of experience. It offers tailored solutions and innovative products that place a strong emphasis on sustainability and health. Its offerings include digital ordering and shop solutions as well as comprehensive services for the hospitality and food service sectors.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Food Products
SupportGenius - FoodGenius
- Location
- Sankt Wendel
- Working Model
- Onsite
- Diversity
- Open for all genders
