Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Weilburg
- Working Model
- Onsite
Job Summary
In this role, you analyze IT issues, capture requests, and maintain the IT knowledge base while supporting internal customers in person and over the phone and escalating complex inquiries to the IT team.
Job Technologies
Your role in the team
- You are the primary contact for IT issues in hardware and software.
- You conduct the initial analysis of requests (tickets) and record and classify them.
- They create and maintain the troubleshooting articles in the IT Knowledge Base.
- You personally and telefonisch betreuen interne Kunden.
- You handle support inquiries in a solution-oriented manner.
- They escalate more complex or escalated requests to the downstream IT teams.
- They maintain the IT assets.
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Our expectations of you
Education
- You have completed vocational training as an IT specialist for system integration or a comparable qualification in the IT field.
Qualifications
- You already have good knowledge in handling Windows clients.
- You have good knowledge of current end devices in the client-server area as well as knowledge in the field of Mobile Devices.
- You are customer-oriented and have a friendly demeanor.
- You have good German and English skills.
- You work conscientiously and solution-oriented.
- You possess a strong willingness to learn and excellent teamwork skills.
Experience
- Ideally, you already have some initial professional experience in IT customer support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Feig Electronic
FEIG ELECTRONIC is an innovative, owner-managed, medium-sized company and has been one of the leading manufacturers of microelectronic products in the fields of traffic sensors, control electronics, payment and object identification (RFID) for over 50 years.
Description
- Founding year
- 1970
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
IT specialist system integration
- Location
- Weilburg
- Working Model
- Onsite
- Diversity
- Open for all genders
