Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Berlin
- Working Model
- Onsite
Job Summary
You will assist our IT Operations team by handling software and hardware issue requests, maintaining tickets in the JIRA system, and collaborating closely with administrators on various IT projects.
Job Technologies
Your role in the team
- You love education! Do you want to be the honest digital contact person and trusted supporter in a team committed to sustainable educational offerings?
- Our IT Service Operations team needs support with a strong hands-on mentality!
- Classification, processing, and documentation of requests related to software and hardware issues of our users.
- Processing of open requests in our central ticket system.
- Ticket management with all relevant information and organization of tickets in the JIRA ticket system or an alternative.
- Collaboration with our administrators and subject matter experts from various teams.
- Participation in IT projects.
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Our expectations of you
Qualifications
- You are a student enrolled in an STEM degree program with a focus on IT.
- You have a strong service orientation, excellent communication skills, and enjoy working independently in a dedicated team.
- Solution-oriented thinking and acting are among your strengths.
- Good knowledge of the German language, both written and spoken.
Experience
- Ideally, you have experience in Helpdesk / Service Desk or professional experience in similar roles.
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What we offer
- Flexible working hours options tailored to your schedule.
- Attractive location in a central position.
- Team events and staff parties.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
FORUM Berufsbildung e.V.
Seit rund 30 Jahren bieten wir an unseren drei Standorten in Berlin-Mitte und in Spandau Aus- und Weiterbildung in 14 verschiedenen Branchen. Rund 1.900 Teilnehmende aus den unterschiedlichsten Altersstufen und Lebenssituationen nutzen unsere Bildungsangebote aktuell.
Description
- Founding year
- 1985
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Education System
Werkstudent IT Operations
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
