Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you assist users with hardware and software issues, resolve tickets, document inquiries, and install software and hardware. Additionally, you support IT projects and coordinate with Second-Level Support.
Job Technologies
Your role in the team
- First-level support for users with hardware and software issues.
- Acceptance, analysis, and processing of disturbances via telephone, email, and ticket system.
- Documentation of inquiries and solutions in the system.
- Installation and configuration of workstations, software, and peripherals.
- Escalation of complex issues to the second-level support.
- Support for IT projects and rollouts.
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Our expectations of you
Education
- Completed IT training or a comparable qualification.
Qualifications
- Very good German skills, at least good English skills.
- Proficient in MS Office and Windows operating systems.
- Service orientation, communication skills, and team spirit.
Experience
- First experience in IT support or helpdesk is advantageous.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
User Helpdesk Support
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
