Job
In this role, you will enhance TOPdesk's Knowledge Base, improve backend performance, and modernize the system using agentic workflows and modern technologies like TypeScript and Azure.
Job summary
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Job technologies
Your role in the team
- As a Senior Software Engineer, you deliver production work - including legacy modernisation - through agentic workflows, inside the teams setting the operating model for the rest of TOPdesk engineering.
- The work is real and customer-facing: you'll build and modernise TOPdesk's Knowledge Base - expanding existing components, shipping new features, and improving the underlying technologies - for a service management platform used by millions of people every day.
- Some days that's an accessible, polished user interface; other days it's making the backend fast and reliable; often it's both across the stack.
- You work with Claude Code as your primary collaborator: framing problems, orchestrating agents to build and modernise real product, and standing behind the verification.
- Working this way is the heart of the role, not an add-on.
- You join team Phoenix, one of the first teams adopting our AI-native SDLC, reporting to an Engineering Manager, proving it in production on real customer-facing systems.
- Phoenix is a cross-functional team spanning back-end, front-end, UX, testing, and product - you deliver alongside a UX designer and a Product Manager, and work with platform teams to get code to production.
- Verantwortlich für die Pflege und Weiterentwicklung der Knowledge Base von Anfang bis Ende, vom UI bis zum Backend.
- Ships legacy-modernisation and product work through agentic workflows.
- Builds the shared prompt and agent libraries the wider org adopts.
- Build agentically.
- Frame and decompose problems, orchestrate agents to implement them, and verify the result.
- Build new agentic product capabilities, and modernise pieces of the legacy Java/MS SQL platform on the modern TS/Vue/Azure stack.
- Work with agents, stay accountable.
- Write implementation briefs and acceptance criteria before invoking agents.
- Kuratiere den Kontext konsequent - die richtigen Dateien, Einschränkungen und Invarianten; nutze die CLAUDE.md-Konventionen, Subagenten und MCP-Tools, um über Single-Shot-Prompting hinaus zu skalieren.
- Design verification before or alongside implementation: tests, runtime checks, migration validation, observability, and rollback planning - plus the evals that catch regressions automatically.
- Handle agent permissions, context, secrets, and dependency changes with care, and keep agent-generated change sets small, understandable, and maintainable with reviewable evidence behind them.
- Recognize when a plausible agent-generated solution is architecturally incorrect, unsafe, or unnecessarily complex - and review agent-generated work before it merges.
- You own the outcome.
- Contribute reusable patterns, subagents, and evals to the shared libraries the wider org adopts.
- Pair with colleagues to lift the team's overall capability - coaching is part of the job.
Our expectations of you
Qualifications
- Strong production engineer with current, daily, hands-on agentic delivery practice (Claude Code, Cursor, Aider, or equivalent).
- Deep software-engineering judgment independent of any tool - strong testing instincts, comfort with operational concerns, and the ability to spot output that is plausible but architecturally wrong, unsafe, or unnecessarily complex.
- Comfortable in ambiguity and inside legacy codebases; communicates well in writing.
- Wiederverwendbare Prompts, Subagenten, Evals oder CLAUDE.md-Konventionen, die Sie erstellt und mit einem Team geteilt haben.
- Hands-on with MCP tool integrations or building agent workflows beyond a single editor session.
- Depth across multiple stacks rather than a single one.
Experience
- At least 5 years of experience in Java.
- Experience in at least one of: TypeScript / Vue, Azure-hosted systems.
- Experience modernising or decomposing a heritage platform in production.
What we offer
- Job security: Permanent employment contract.
- Remote work: Option to work up to 50% remotely.
- Compensation: Holiday bonus, special payments, monthly tax-free benefits in the form of a Mastercard, corporate benefits.
- Flexible working models: Full-time and part-time positions, flexible working hours.
- Urlaub: 30 Tage Jahresurlaub.
- Onboarding: Comprehensive onboarding program and structured training with a dedicated buddy.
- Family friendliness: Flexible parental leave arrangements, family-friendly leadership, support for caregiving responsibilities.
- Culture: Informal "you" culture, open and collaborative work environment in an international setting.
- Development: Individual training opportunities, language learning platform Babbel, and e-learning platform Udemy.
- Health & well-being: OpenUp, Wellhub, and in-office massages.
- Mobility: Free parking, bicycle parking, bike leasing, and a public transport ticket.
Benefits
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
TOPdesk is a fast-growing provider of servicemanagement solutions with over 800 employees in 11 countries. TOPdesk's software helps organizations improve their customer service and increase efficiency.
- English
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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