Job
- Level
- Senior
- Location
- Kaiserslautern
- Working Model
- Hybrid, Onsite
- Job Field
- Software, Back End
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 5.750 to 6.500€ gross/month
Job Summary
In this role, you will enhance TOPdesk's Knowledge Base, improve backend performance, and modernize the system using agentic workflows and modern technologies like TypeScript and Azure.
Job Technologies
Your role in the team
- As a Senior Software Engineer, you deliver production work - including legacy modernisation - through agentic workflows, inside the teams setting the operating model for the rest of TOPdesk engineering.
- The work is real and customer-facing: you'll build and modernise TOPdesk's Knowledge Base - expanding existing components, shipping new features, and improving the underlying technologies - for a service management platform used by millions of people every day.
- Some days that's an accessible, polished user interface; other days it's making the backend fast and reliable; often it's both across the stack.
- You work with Claude Code as your primary collaborator: framing problems, orchestrating agents to build and modernise real product, and standing behind the verification.
- Working this way is the heart of the role, not an add-on.
- You join team Phoenix, one of the first teams adopting our AI-native SDLC, reporting to an Engineering Manager, proving it in production on real customer-facing systems.
- Phoenix is a cross-functional team spanning back-end, front-end, UX, testing, and product - you deliver alongside a UX designer and a Product Manager, and work with platform teams to get code to production.
- Verantwortlich für die Pflege und Weiterentwicklung der Knowledge Base von Anfang bis Ende, vom UI bis zum Backend.
- Ships legacy-modernisation and product work through agentic workflows.
- Builds the shared prompt and agent libraries the wider org adopts.
- Build agentically.
- Frame and decompose problems, orchestrate agents to implement them, and verify the result.
- Build new agentic product capabilities, and modernise pieces of the legacy Java/MS SQL platform on the modern TS/Vue/Azure stack.
- Work with agents, stay accountable.
- Write implementation briefs and acceptance criteria before invoking agents.
- Kuratiere den Kontext konsequent - die richtigen Dateien, Einschränkungen und Invarianten; nutze die CLAUDE.md-Konventionen, Subagenten und MCP-Tools, um über Single-Shot-Prompting hinaus zu skalieren.
- Design verification before or alongside implementation: tests, runtime checks, migration validation, observability, and rollback planning - plus the evals that catch regressions automatically.
- Handle agent permissions, context, secrets, and dependency changes with care, and keep agent-generated change sets small, understandable, and maintainable with reviewable evidence behind them.
- Recognize when a plausible agent-generated solution is architecturally incorrect, unsafe, or unnecessarily complex - and review agent-generated work before it merges.
- You own the outcome.
- Contribute reusable patterns, subagents, and evals to the shared libraries the wider org adopts.
- Pair with colleagues to lift the team's overall capability - coaching is part of the job.
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Our expectations of you
Qualifications
- Strong production engineer with current, daily, hands-on agentic delivery practice (Claude Code, Cursor, Aider, or equivalent).
- Deep software-engineering judgment independent of any tool - strong testing instincts, comfort with operational concerns, and the ability to spot output that is plausible but architecturally wrong, unsafe, or unnecessarily complex.
- Comfortable in ambiguity and inside legacy codebases; communicates well in writing.
- Wiederverwendbare Prompts, Subagenten, Evals oder CLAUDE.md-Konventionen, die Sie erstellt und mit einem Team geteilt haben.
- Hands-on with MCP tool integrations or building agent workflows beyond a single editor session.
- Depth across multiple stacks rather than a single one.
Experience
- At least 5 years of experience in Java.
- Experience in at least one of: TypeScript / Vue, Azure-hosted systems.
- Experience modernising or decomposing a heritage platform in production.
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What we offer
- Job security: Permanent employment contract.
- Remote work: Option to work up to 50% remotely.
- Compensation: Holiday bonus, special payments, monthly tax-free benefits in the form of a Mastercard, corporate benefits.
- Flexible working models: Full-time and part-time positions, flexible working hours.
- Urlaub: 30 Tage Jahresurlaub.
- Onboarding: Comprehensive onboarding program and structured training with a dedicated buddy.
- Family friendliness: Flexible parental leave arrangements, family-friendly leadership, support for caregiving responsibilities.
- Culture: Informal "you" culture, open and collaborative work environment in an international setting.
- Development: Individual training opportunities, language learning platform Babbel, and e-learning platform Udemy.
- Health & well-being: OpenUp, Wellhub, and in-office massages.
- Mobility: Free parking, bicycle parking, bike leasing, and a public transport ticket.
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Benefits
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Topdesk
TOPdesk is a fast-growing provider of servicemanagement solutions with over 800 employees in 11 countries. TOPdesk's software helps organizations improve their customer service and increase efficiency.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior Software Engineer
- Salary
- 5.750 to 6.500€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.3.506 to 3.915 € net/month · Tax class I
- Location
- Kaiserslautern
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
