Job
- Level
- Experienced
- Location
- Rostock
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you analyze 2nd-level incidents and service requests, conduct structured troubleshooting, and coordinate communication between users and technical teams to resolve issues effectively.
Job Technologies
Your role in the team
- Analysis and processing of 2nd-level incidents and service requests, as well as escalation to the responsible specialist departments if necessary.
- Error analysis and sustainable problem solving through structured troubleshooting in IT, OT, network, and system environments.
- Creation, maintenance, and quality assurance of knowledge base articles to support global support.
- Central interface between users, business units, and technical teams.
- Prioritization of incoming inquiries and ensuring transparent communication regarding the status of processing.
- Coordination of cross-departmental topics and collaboration with international teams in the implementation of technical solutions.
- Contribution to the stability of our worldwide wind turbines as well as to the continuous improvement of support, service, and ticketing processes.
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Our expectations of you
Qualifications
- Knowledge of virtualization technologies is an advantage.
- Good German and English language skills, both written and spoken.
- Team-oriented working style as well as the willingness to actively share knowledge and develop solutions together.
Experience
- At least one year of professional experience in IT support, IT Service Desk, or a comparable position.
- Good knowledge of network technologies as well as practical experience with network hardware, TCP/IP, routing, and switching.
- Initial experience with SQL databases as well as a good technical understanding of database structures.
- Experience with ticketing systems as well as knowledge of Linux/Windows environments, authentication solutions, or troubleshooting tools are advantageous.
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What we offer
- Nordex offers a variety of attractive benefits – here is an excerpt of what you can expect from us.
- Shape a sustainable future with us - Your work makes a real contribution to the environment.
- Work-life balance is important to us - We offer flexible working hours, various work time models, and up to 8 days of mobile work per month.
- We promote sustainable mobility - We support with an 80% subsidy for the Germany ticket and a €15 employer contribution for bike leasing.
- With our company pension scheme and the option for a disability insurance, you are already well protected for tomorrow today.
- Your health matters - We offer health days, corporate sports, Office Yoga, and free support through the pme family service.
- Anyone who works is also entitled to vacation - with us, a full-time position grants you 30 days of vacation per year as well as free days on December 24th and December 31st.
- Together we achieve more – with over 10,000 employees from 95 nations, we value an international and collegial corporate culture and actively promote it.
- Saving made easy - Benefit from attractive discounts on travel, technology, and much more.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Nordex SE
As an experienced manufacturer of onshore wind turbines for the multi-megawatt class, we have been successful in a future-oriented industry for over 30 years. The merger with Acciona Windpower in 2016 made us one of the world's leading companies in the wind industry.
Description
- Founding Year
- 1985
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Power Sector, Economy
Employer reviews
by devworkplaces.com
Total
(1 Review)3.1
Engineering
3.2Workingconditions
3.0Culture
3.2Career Growth
3.0
IT Administrator Support
- Location
- Rostock
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
