Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle IT outages and service requests, support users in Microsoft, Apple, and Google environments, and optimize support processes for efficient solutions.
Job Technologies
Your role in the team
- As part of the IT helpdesk, you are the face of IT and take care of the concerns of our users.
- You handle IT disruptions and service requests independently, ensuring quick and sustainable solutions.
- You, together with the team, are responsible for remote and on-site IT end-user support at our locations.
- You support our users in a modern Microsoft, Apple, and Google environment.
- You work closely with the IT departments to ensure the effective handling and further development of our support processes.
- You identify optimization potentials in daily operations and actively contribute to the improvement of processes, services, and documentation.
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Our expectations of you
Education
- You have a qualification as an IT specialist or a comparable IT qualification and bring several years of experience in German- and English-speaking IT support as well as in the Service Desk environment.
Qualifications
- You possess solid knowledge of the Microsoft environment, particularly with M365, Entra ID/Azure, and Windows.
- You are familiar with Apple/macOS workstations and confidently support users in various system environments.
- You are confident in handling ticketing systems and IT service management processes, analyze technical issues in a structured manner, and work solution-oriented.
- You actively contribute to the optimization of processes and services.
Experience
- Ideally, you have experience in managing and granting permissions, for example in the SAP environment, as well as with Google Workspace or other cloud-based collaboration solutions.
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What we offer
- 30 days of vacation: Your time for relaxation each year.
- Sabbatical: Opportunity for extended breaks.
- Flexible working model: Flexible working hours as well as a combination of on-site presence in the office and 30% mobile work.
- Mobility & Allowances: Jobbike, subsidy for the Deutschlandticket.
- Asset-building benefits: Advantages to support your financial reserves.
- Corporate Benefits: Discounts, e.g., for travel and event tickets.
- Further development: internal talent programs, women empowerment, training opportunities.
- Onboarding events: Comprehensive orientation and introductory sessions.
- Modern offices: Paperless workplaces with digital processes.
- Employee Referral Program: Bonuses for Successful Recommendations.
- Occupational health services: health checks and events, as well as subsidies for screen glasses.
- Company events: Christmas parties, team outings, and B2Run participation.
- Communities: Networks such as Women's Network.
- IT Benefit Program: Financing options for technical equipment, also for private use.
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Benefits
Higher Take-Home Pay
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
About Your Employer
Ströer Gruppe
As a leading German outdoor advertiser, Ströer SE & Co. KGaA is listed on the Deutsche Börse's SDAX. The company focuses on the marketing of outdoor and online advertising, and is one of the largest providers of out-of-home and online media in Germany.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Advertising, Marketing, PR, Media, Publishing
Employer reviews
by devworkplaces.com
Total
(1 Review)3.3
Culture
4.0Career Growth
2.7Workingconditions
4.0Engineering
2.5
IT Support Specialist
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
