Job
In this role, you will manage complex IT services, advise clients on change requests, and coordinate internal and external resources to ensure optimized operations.
This listing has been machine translated. Show original
Your role in the team
- Be part of something special and join the Secusmart Professional Services team! Secusmart, a rapidly growing subsidiary of BlackBerry Limited, is the leading expert in developing and implementing comprehensive solutions for secure mobile working and secure mobile communications for German public authorities, the federal administration, and governments and public authorities worldwide.
- As part of the Professional Services team in the “Secure Mobile Communications” division at Secusmart, you are responsible for the end-to-end management of our critical services and for advising our national and international customers.
- You are the primary point of contact for our public- and private-sector clients, with a mix of conceptual and hands-on responsibilities.
- This includes managing services and advising the customer on their further development, in close coordination with the Key Account and Product Management.
- This also includes coordinating internal and external resources to ensure a smooth implementation process based on proactive planning.
- With this understanding, we expect you to use your expertise to guide services to success in terms of both planning and content.
Our expectations of you
Education
- A bachelor’s degree in IT or engineering, or an equivalent combination of education and experience.
Qualifications
- Service and project responsibility for complex customer-specific systems: Hands-on management and further development of 24/7 SaaS operations: On-call coordination, establishment/further development/review of operational processes, coordination of updates and upgrades.
- Advising customers on defining change requirements.
- Managing the operational implementation of change requests.
- Liaison between the customer and Key Account Management, as well as Product Management.
- Ensuring service quality.
- Exceptional interpersonal and relationship management skills across business units and at the customer interface: ability to quickly assess situations, communicate clearly and precisely, form fact-based opinions, and drive decisions.
- Self-image as the responsible “expert” for the assigned area of responsibility.
- Independently prioritize operational and development topics.
- Willingness and ability to delve into technical matters in detail, identify dependencies, derive actions, and prioritize them.
- Strong execution skills and the ability to balance pragmatism with adherence to processes.
- Resilience and flexibility in an environment that requires independent prioritization and time management.
- Excellent written and spoken German skills.
- Good command of spoken and written English.
- Willingness to travel occasionally within the country for coordination and consulting activities.
Experience
- Proven experience in IT operations or IT project management, with at least five years of accountability for results for an ongoing service or customer project.
- Certifications such as ITIL and experience with BSI IT-Grundschutz are a plus, but not essential.
What we offer
- Opportunity to work in a hybrid setup.
- Flexible working hours in day-to-day operations, aligned with service hours, customer needs, and project requirements.
- Room to shape new approaches, alongside a team that sees portfolio diversity, customer relationships, and growth as its mission.
- Use of modern AI tools in suitable use cases.
- An interesting customer environment and exciting use cases for products that create value.
- Access to and insight into the modern and critical field of cybersecurity in the public sector.
- Short decision-making processes and flat hierarchies of a medium-sized GmbH, backed by a corporate group.
- In return for your skills, experience, and passion, we offer you.
Benefits
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
Blackberry Limited is a Canadian software company that produces and markets mobile communication systems. They are most well-known for their Blackberry smartphones.
- English
- Established Company
- Onsite, Hybrid
- Industry, Production · Internet, IT, Telecommunication
More jobs
These jobs might also interest you
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
