Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle support inquiries in the SAP environment over the phone, classify them, and either address them or forward them, while collaborating closely with 2nd level support and WMS projects.
Job Technologies
Your role in the team
- You handle the telephone reception and processing of support requests within the scope of 1st Level Support in the SAP environment.
- They record, classify, and prioritize support requests for independent handling or structured forwarding.
- They maintain systematic documentation and FAQs to ensure knowledge management.
- They assist users with technical and process-related questions in the WWS environment, not in technical IT support.
- You work closely with the 2nd Level Support and participate in WWS projects.
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Our expectations of you
Qualifications
- You have process knowledge in the technical trading industry as well as a basic understanding of business administration.
- You communicate in a service-oriented manner and at eye level, demonstrating a high degree of empathy, patience, and team spirit.
- You are capable of independently identifying problems, analyzing them, and developing solutions.
Experience
- Basic SAP knowledge in the modules SD, MM, LE, or WM, as well as experience in knowledge management, are advantageous.
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What we offer
- A secure, permanent position with the option of up to 40% home office after appropriate onboarding.
- A varied activity with short decision-making paths.
- An individual onboarding process as well as a variety of training and development opportunities.
- A family-like working atmosphere characterized by fairness and appreciation.
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Topics that you deal with on the job
Job Locations
This is your employer
Pneuhage Management GmbH & Co. KG
Reifen, Felgen und Service – das ist das Hauptgeschäft der seit mehr als 60 Jahren inhabergeführten Pneuhage Unternehmensgruppe. Ob international tätiger Großhandel, über 160 Reifendienste in Deutschland oder mehrere Produktionsbetriebe für die Runderneuerung von Nutzfahrzeugreifen: Das Netzwerk spezialisierter Tochterfirmen und Partnersysteme gehört zu den leistungsstärksten und innovativsten Anbietern in der Branche, sowohl für Händler als auch für gewerbliche Kunden, Fahrzeugflotten und Privatverbraucher.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Mitarbeiter 1st Level Support
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
