Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ratingen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you act as the IT partner for hotels and the corporate office, identifying technology needs, managing external providers, and leading regional technology projects to ensure efficient IT solutions.
Your role in the team
- Act as the regional IT business partner for hotels and the corporate office, maintaining close dialogue with operational leaders and key functions to identify and prioritise technology needs.
- Define local service requirements and manage external IT providers to ensure reliable, secure and scalable services for the hotels across the region.
- Own vendor performance through clear governance, service reviews, SLA monitoring, escalation management and agreed improvement actions.
- Build productive relationships with technology partners and lead commercial discussions and negotiations in the company's best interests.
- Translate hotel requirements into clear service expectations and coordinate the appropriate internal teams and external providers to deliver effective solutions.
- Ensure global IT solutions are implemented consistently while being adapted to local operational needs, regulations and market-specific requirements.
- Planen und leiten Sie regionale Technologieprojekte, einschließlich lokaler Implementierungen, Innovationsinitiativen, Eröffnungen, Übernahmen und Abspaltungen in Abstimmung mit den entsprechenden Teams und dem PMO.
- Promote and monitor compliance with Meliá Hotels International IT policies, security standards, process guidelines, and brand service levels across business units and providers.
- Represent IT in regional operating committees, provide clear reporting and facilitate focused decision-making sessions with stakeholders, internal teams and suppliers.
- Führen Sie regelmäßige Besuche in Hotels und Firmenzentralen durch, um Beziehungen zu stärken, die lokalen Gegebenheiten zu verstehen und proaktiv Risiken sowie Verbesserungsmöglichkeiten zu erkennen.
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Our expectations of you
Education
- Degree, technical qualification or equivalent professional experience in Information Technology, Computer Science, Business Information Systems or a related field.
Qualifications
- Nachweisliche Fähigkeit, externe Dienstleister, Serviceverträge, SLAs, Eskalationen und Leistungsverbesserungspläne zu verwalten.
- Strong stakeholder management skills and the ability to build trusted relationships with hotel leaders, corporate functions, technical teams and suppliers across different countries and cultures.
- Gutes Verständnis von IT-Governance, Informationssicherheit, regulatorischer Compliance, Business Continuity und globalen Technologiestandards.
- Confident communication, influencing and negotiation skills, with the ability to represent IT in management committees and communicate effectively with technical and non-technical audiences.
- Structured, accountable and solution-oriented working style, combined with sound judgement, conflict-resolution skills and a strong service mindset.
- Fluency in English and German is mandatory; Spanish language skills are an advantage.
- Willingness to travel regularly across Central Europe, Africa, and the Middle East.
Experience
- Several years of experience in IT service delivery, vendor management, technology operations or a comparable regional role, ideally within hospitality or another multi-site service environment.
- Experience translating business and operational requirements into clear, scalable and commercially viable technology services or solutions as well as solid project and programme delivery skills, including prioritisation, resource coordination, risk management and implementation across multiple locations.
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What we offer
- At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies.
- We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
- We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age.
- We believe that diversity and inclusion among our employees are essential for our success as a global company.
- Additionally, we support the sustainable growth of our industry through a socially responsible team.
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Topics You Will Work On
Job Locations
About Your Employer
Meliá Hotels International
Das Unternehmen Meliá Hotels International wurde 1956 von Gabriel Escarrer Juliá in Palma de Mallorca gegründet. Es handelt sich dabei um das größte Unternehmen der Welt im Bereich Urlaubsgestaltung. Es ist Marktführer auf dem spanischen Markt und zwar sowohl für Urlauber, als auch für Geschäftsreisende.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1956
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Hotel and Restaurant Industry, Tourism
IT Lead Central Europe, Middle East & Africa
- Location
- Ratingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
