Job
In this role, you assist customers with the technical implementation of compliance solutions, validate HR data integrations, perform troubleshooting, and explain SSO setups using SAML 2.0 and OIDC.
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Your role in the team
- The Data Engineer provides customer-facing technical enablement during the implementation of EQS compliance solutions.
- Working with customer IT teams, the role guides and validates supported HR data integrations and user provisioning, single sign-on (SSO), API connectivity, and custom-domain or email configuration.
- The focus is on helping customers understand prerequisites, complete customer-owned technical setup, troubleshoot issues, and validate readiness for go-live—rather than leading data migrations or building bespoke integrations.
- Lead technical discovery and enablement sessions with customer IT teams, clarifying supported methods, prerequisites, required attributes, dependencies, and responsibilities.
- Guide customers through SSO setup and troubleshooting using SAML 2.0 and OpenID Connect (OIDC), including identity-provider configuration, metadata, certificates, claims/attributes, and login validation.
- Support HR data integration and user provisioning through supported methods such as SCIM, SFTP, and JSON API; advise on data requirements, mapping, validation, testing, and cutover readiness.
- Assist customers with API-based integrations by explaining available endpoints, authentication, request/response behavior, and troubleshooting steps; support testing and validation of customer-led integrations.
- Provide technical guidance for supported custom domains and email delivery configurations, including relevant DNS records, SMTP, and email authentication settings where applicable.
- Troubleshoot implementation-related technical issues, document findings, and coordinate with internal technical teams when product support or escalation is needed.
- Support Solution Consultants during the sales process with technical discovery, integration feasibility, and solution guidance; work closely with Implementation Managers and Project Managers on active implementation projects.
- Create reusable technical setup guides, checklists, and documentation; share knowledge with other Data Engineers and implementation teams.
- Clarify the boundary between standard technical enablement and custom development or non-standard integrations that require separate scoping.
Our expectations of you
Qualifications
- Working knowledge of identity and user provisioning concepts, including HR data feeds and common integration methods such as SCIM, SFTP, or APIs.
- Understanding of REST APIs, common authentication methods, and structured data formats (for example, JSON and CSV).
- Strong troubleshooting, communication, and documentation skills, with the ability to guide customer IT stakeholders through technical setup without taking ownership of their systems.
- Fluency in both English (C1) and German (C1), written and spoken; ability to work in the required hybrid office model.
- Familiarity with API testing tools such as Postman for validating requests, authentication, and responses.
- Knowledge of DNS, SMTP, custom/sender-domain configuration, SPF, DKIM, DMARC, and related certificate or email-delivery troubleshooting.
- Awareness of SQL, Python, or similar scripting/query languages for investigating integration or data issues; advanced coding is not required.
- Practical use of approved AI-assisted tools for technical investigation, documentation, or workflow improvement, with careful output validation and appropriate protection of customer data.
Experience
- 2-5 years of experience in customer-facing technical implementation, SaaS integrations, identity and access management, or a related technical consulting role.
- Hands-on experience configuring, testing, or troubleshooting SSO using SAML 2.0 and OIDC, with familiarity with identity platforms such as Microsoft Entra ID or Okta.
- Experience with identity governance or provisioning platforms such as SailPoint, and deeper familiarity with Microsoft Entra ID or Okta.
- Experience with SaaS HR data integration and provisioning solutions.
What we offer
- Enjoy a modern office with state-of-the-art equipment, flexible working hours, and a hybrid model—including the option to work from abroad within the EU.
- Paid vacation is standard, and for longer breaks, we offer a sabbatical because your free time matters too.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Die EQS Group ist ein internationaler Anbieter von regulatorischen Technologien (RegTech) in den Bereichen Corporate Compliance und Investor Relations. Mehrere tausend Unternehmen weltweit schaffen mit der EQS Group Vertrauen, indem sie komplexe Compliance-Anforderungen erfüllen, Risiken minimieren und transparent mit Stakeholdern kommunizieren. Die Produkte der EQS Group sind in der cloud-basierten Software "EQS COCKPIT" gebündelt. Damit lassen sich Compliance-Workflows in den Bereichen Hinweisgeberschutz und Case Management, Richtlinien-Management, Insiderlistenverwaltung und Meldepflichten professionell steuern.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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