Job
- Level
- Experienced
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 52.000 to 60.000€ gross/year
Job Summary
In this role, you ensure the stable operation of contact center systems, coordinate technical solutions, plan tests and releases, and design innovative processes using new technologies.
Your role in the team
- As an Application Manager Contact Center Technology (m/f/d), you ensure the stable operation and continuous development of our Contact Center and Omnichannel systems.
- You are the primary contact for technical inquiries, analyzing disruptions and coordinating sustainable solutions together with internal and external partners, especially with apoBank.
- You plan and oversee releases, changes, and tests, ensuring the successful implementation of new requirements.
- You manage service providers and manufacturers, keep the agreed service levels in view, and ensure a high quality of service.
- You advise the management and our specialist departments on technical possibilities, evaluate requirements, and design modern solutions for our contact center landscape.
- You contribute to projects and innovations related to new technologies (AI) and bring your own ideas to optimize processes and applications.
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Our expectations of you
Education
- You have completed a commercial, technical, or comparable training.
Qualifications
- You work in a structured, analytical, and solution-oriented manner. Additionally, you are assertive when necessary.
- You enjoy taking responsibility, communicate confidently with different stakeholders, and have a strong service orientation.
- Excellent German language skills, both written and spoken, complete your profile.
Experience
- You have several years of experience in Application Management, IT Service Management, or in the operation of mission-critical applications.
- You possess a very good technical understanding of workplace equipment, user management, interfaces, and operational processes, and ideally have experience in incident, change, release, and service provider management.
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What we offer
- A permanent position, fair compensation, and a modern, ergonomic working environment are standard for us.
- In addition, we offer you numerous benefits that make your working day even more enjoyable: mobile working (up to 60%) as well as flexible working time models that fit your life.
- Good transport links - whether you commute by car or by bus & train to work.
- Free company parking spaces in our underground garage directly at the location.
- 30 EUR monthly mobility allowance for personal use - e.g., for refueling, Uber, or the Deutschland ticket.
- Urban Sports Club from €9.90 (Package M) as well as other attractive special conditions with many partners.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
apoDirect GmbH
apoDirect GmbH, a subsidiary of the German Pharmacists' and Physicians' Bank, serves as a customer center providing comprehensive support and advice to apoBank customers through various communication channels such as phone, email, chat, and video calls.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Application Manager Contact Center Technology
- Salary
- 52.000 to 60.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.33.400 to 37.561 € net/year · Tax class I
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
