Job
- Level
- Experienced
- Location
- Cologne
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle incident reports in First and Second Level support, assist customers with technical issues, and document tickets in the system.
Your role in the team
- You handle fault reports and service requests in First and Second Level Support.
- They support customers with technical issues through telephone, remote, or on-site support.
- They document the tickets in the ticket system, including tracking.
- They install, configure, and maintain hardware and software.
- They may escalate issues to the Third Level and work closely with the support team.
This text has been machine translated. Show original
Our expectations of you
Education
- You have completed vocational training or a degree in the IT field, e.g., IT specialist for system integration or IT system management clerk - career changers with practical experience are welcome.
Qualifications
- You have a personable nature with a joy for consulting and problem-solving.
- You have very good spoken and written German skills.
- You possess strong communication skills as well as an independent and reliable work ethic.
Experience
- Ideally, you have experience in Helpdesk / Service Desk.
This text has been machine translated. Show original
What we offer
- An interesting and diverse role with responsibility, opportunities for design and development in a successfully growing medium-sized company.
- Attractive, above-tariff pay in accordance with the DGB collective agreement.
- Excellent contacts with renowned companies offering long-term career prospects.
- Personal support and comprehensive advice, always by your side.
- Individual training programs and targeted support to promote your professional development.
- Holiday and Christmas bonuses as financial recognition.
- Up to 30 days of vacation per year, vacation entitlement granted already during the probation period.
- Access to corporate benefits for a wide range of offers from top brands and services.
This text has been machine translated. Show original
Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
More about the Recruiting Agency
Herrmann Personaldienste GmbH
As one of the leading personnel service providers in Germany, Herrmann Personaldienste GmbH has been supporting both companies and job seekers in finding the right employees since 1993.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
