Job
- Level
- Experienced
- Location
- Hanover
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you assist tradespeople via phone and email in using our software, help with quote creation and documentation of issues, ensuring a smooth office routine for customers.
Your role in the team
- You assist our customers via phone, email, and remote access with questions regarding the use of our software.
- You assist tradespeople in accurately recording their quotes, invoices, and orders in the system and show them how to optimally manage customer and supplier data.
- If something is not running smoothly, you investigate the cause, document the errors clearly, and pass them on to our development team.
- You assist new clients with their initial setup (e.g., importing article and address data) and help us keep the internal knowledge base up to date.
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Our expectations of you
Education
- Ideally, you have experience in IT or software support (for example, as an IT specialist or with a comparable qualification).
- Alternatively, you have completed a commercial apprenticeship in a craft environment (e.g., as an office clerk in a craft business).
Qualifications
- Terms like orders, gross and net, quotation creation, master data maintenance, and document management are not entirely unfamiliar to you.
- You are patient, able to explain complex processes simply, and you do not lose track even when there is a fire at the customer's site.
- You have a high level of service orientation and genuine joy in making the daily office routine easier for craft businesses.
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What we offer
- Design your workday flexibly – in a way that suits you and your team.
- We boost your personal development – we recognize your know-how and potential and develop you accordingly.
- Strengthen body and mind with Hansefit.
- You gain access to a vast network of gyms, swimming pools, and course offerings throughout Germany, allowing you to find your perfect balance at any time.
- We prioritize professional occupational safety and modern occupational medicine.
- Together with our health partner, we create a safe, healthy working environment that protects you in everyday life and strengthens you in the long term.
- Choose your desired bike with BusinessBike - whether a classic bicycle, sporty mountain bike, or e-bike.
- This is how you can actively, cost-effectively, and environmentally friendly shape your commute or your leisure time.
- Benefit from real cost advantages in many areas of life with our corporate benefits – through exclusive discounts, special promotions, and attractive offers.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Taifun Software Ag
TAIFUN Software AG has been developing commercial software solutions for trade and crafts for over 30 years. Our many years of experience guarantee you a professional and reliable implementation of your projects.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Support Specialist Customer Support Tradesman Software
- Location
- Hanover
- Working Model
- Onsite
- Diversity
- Open for all genders
