Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Verl
- Working Model
- Onsite
Job Summary
In this role, you are the first contact for IT inquiries, handling service and fault requests. You support system monitoring and manage endpoint devices such as notebooks and mobile devices.
Job Technologies
Your role in the team
- You are the primary contact for all employees.
- They handle inquiries in person on-site, by phone, remote support software, or ticket system, and process them in a structured and solution-oriented manner.
- You support the operation and further development of our IT infrastructure (e.g., Windows Server, Azure AD / Entra ID, network) and actively contribute to the stability of our systems.
- You handle service and fault requests in 1st Level Support, monitor system operations, and escalate complex cases to 2nd Level Support or external service providers.
- Additionally, you are responsible for endpoint management (notebooks, mobile devices) including provisioning, configuration, and documentation.
- You are helpful and curious, take responsibility, and enjoy communicating with people.
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Our expectations of you
Education
- You have successfully completed training in IT, e.g., as an IT specialist (m/f/d) in the field of System Integration, or a comparable qualification with IT affinity.
- Entry-level candidates with relevant educational background are also welcome.
Qualifications
- You have solid knowledge of Windows 10/11, Active Directory / Azure Entra ID, networking fundamentals (TCP/IP, DNS, DHCP), and M365.
- You are a strong communicator, service-oriented, and a reliable team player with a structured work approach.
- You have very good German language skills (at least C1).
Experience
- Ideally, you have some initial professional experience in IT support or infrastructure environment.
- Knowledge of endpoint management tools (e.g., Intune), IT security fundamentals, and experience with ITSM ticketing systems are advantageous.
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What we offer
- Responsible, varied, and challenging tasks within a motivated and agile team.
- Performance-based compensation and additional social benefits such as company pension scheme, Businessbike, and employee discounts.
- Flat hierarchies and quick decision-making processes in an internationally active and regionally anchored company.
- Comprehensive, systematic onboarding, quick assumption of responsibility, and an open and family-like working atmosphere.
- Flexible working hours, individual development opportunities, and the prospect of long-term collaboration.
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Benefits
Work-Life-Integration
More net
Job Locations
This is your employer
Teckentrup GmbH & Co. KG
Teckentrup GmbH & Co. KG is a company founded in 1932 that produces garage doors, doors and industrial doors. The company stands for quality, precision and innovation in stamping, deep drawing and forming technology.
Description
- Founding year
- 1932
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
Dev Reviews
by devworkplaces.com
Total
(1 Review)2.8
Workingconditions
3.0Engineering
3.2Career Growth
2.2Culture
3.0
IT Support 1st Level
- Location
- Verl
- Working Model
- Onsite
- Diversity
- Open for all genders
