Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
Our support team is growing! Together with your colleagues, you will support our customers (B2B) with various issues relating to the use of our products in public transport. The basis for this is service agreements, which, for example, form a framework for response and solution times. In detail this means:
- You communicate with our global customers (via the JIRA ticket system, by email and by telephone)
- You classify disruptions based on agreed service level agreements (SLA)
- You independently investigate and resolve faults in 1st / 2nd level support for our software products MOBILE-PLAN, MOBILE-PERDIS and MOBILE-DMS (e.g. analyzing the log files of Java applications, adapting configuration files, checking SQL databases)
- Exchange and collaboration with other technical departments (3rd level support) are also part of your everyday work
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Our expectations of you
Education
- Completed training (IT specialist or degree with a technical orientation)
Qualifications
- Technical affinity and interest in more complex relationships
- Willingness to help, joy in exchanging ideas and a good sense of service and quality
- Good comprehension, which helps to quickly understand new issues and be able to work on them independently
- Very good knowledge of German and English, both spoken and written
Experience
- (First) experience in 1st / 2nd level support and in analyzing log files
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Job Locations
Location Karlsruhe
Baden-Württemberg
Germany
This is your employer
init AG
INIT ist weltweit führender Anbieter von IT-Lösungen für Bus und Bahn. INIT unterstützt mehr als 700 Verkehrsunternehmen dabei, den ÖPNV attraktiver und effizienter zu gestalten.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.5
Career Growth
3.6Workingconditions
4.4Culture
3.7Engineering
2.5
Support Analyst
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
