Job
In this role, you analyze IT support issues, prepare test scenarios, document errors, coordinate updates, and actively monitor print processes to ensure quality and service delivery.
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Job technologies
Your role in the team
- Analyze the error situation:
- Provide test scenarios:
- Error documentation:
- Communication:
- Coordination of updates:
- Monitor print processes:
- Service ticket maintenance:
- Success Management:
- Development:
- Quality Assurance:
- Operations:
Our expectations of you
Qualifications
- Strong technical understanding (IT / Windows / server environments).
- Customer- and service-oriented working style, as well as an affinity for IT.
- Excellent communication skills.
- Good knowledge of commercial processes.
- Good knowledge of Microsoft Office applications.
- Good written and spoken German and English skills.
- Reliability.
Experience
- At least 3 years of professional experience in IT or in a commercial role.
- Experience with Microsoft applications and network technology is an advantage.
What we offer
- Excellent career prospects and opportunities for professional development in a fast-growing company.
- A performance-based salary.
- A pleasant working atmosphere in a dynamic team.
- An innovative and challenging field of work.
- Flat hierarchies.
- Forward-thinking technology.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
b4value.net GmbH, founded in 2004 as a spin-off of the DFKI, is a company based in Kaiserslautern specializing in the electronic exchange of business documents. Their TRAFFIQX® platform enables easy integration into existing systems.
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
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