Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mannheim
- Working Model
- Onsite
Job Summary
In this role, you will plan and conduct IT onboardings and user training on Microsoft 365, create training materials, and support internal IT communication and process optimization.
Job Technologies
Your role in the team
- Planning, organization, and independent execution of IT onboarding.
- Conducting user training sessions on Microsoft 365, IT services, security requirements, and corporate standards.
- Conducting training sessions, workshops, and informational events both remotely via Microsoft Teams and on-site at company locations.
- Creation and maintenance of training materials, guides, manuals, and knowledge bases.
- Organization and coordination of training sessions, including participant management.
- Implementation and support of awareness initiatives in the field of IT and information security.
- Collection, analysis, and preparation of training metrics and feedback.
- Creation and publication of user information, newsletters, and IT communications.
- Planning and execution of communication campaigns related to IT services and changes.
- Creation of presentations, handouts, and informational materials.
- Active support of internal IT communication and user information.
- Maintenance and further development of documentation, templates, and work instructions.
- Participation in the standardization and optimization of IT service processes.
- Independent follow-up of actions, tasks, and organizational topics.
- Creation of evaluations, statistics, and regular reports.
- Support in quality assurance and continuous improvement of IT service delivery.
- Participation in IT and digitization projects.
- Support in the implementation of new IT solutions and services.
- Coordination of organizational topics with specialist departments, service providers, and internal teams.
- Participation in SharePoint, Microsoft 365, workflow, and automation initiatives.
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Our expectations of you
Education
- Completed commercial, business administration, or information technology vocational training.
Qualifications
- Excellent knowledge of Microsoft 365, especially Outlook, Teams, SharePoint, Excel, and PowerPoint.
- Basic understanding of IT service processes and IT organization.
- Very good spoken and written German skills.
- Good to very good written and spoken English skills.
- Ability to conduct training sessions, workshops, onboarding, and presentations in both German and English.
- Confidently preparing training materials, user information, presentations, and communication measures in German and English.
- Strong communication and presentation skills.
- High service and customer orientation.
- Enjoyment in knowledge transfer and interacting with people.
- Independent, structured, and reliable way of working.
- Organizational skills and implementation strength.
- Confident demeanor towards employees and executives.
- Teamwork and initiative.
- Ability to communicate technical content in an understandable and target audience-appropriate manner.
- Willingness to conduct training sessions and onboarding at various company locations.
Experience
- Alternatively, a comparable qualification with relevant professional experience.
- Experience in IT service management, IT support, user support, or a comparable function.
- Experience in independently conducting training sessions, workshops, or onboarding.
- Good organizational skills and experience in handling documentation, processes, and evaluations.
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What we offer
- Working in an open-minded, collaborative, and collegial team with a broad range of responsibilities.
- Use of current and high-quality technologies and systems, such as Office 365, SharePoint (online), Cloud, Teams (phone system), etc.
- We foster an open, communicative corporate culture with continuous knowledge sharing.
- Exciting projects and new challenges in an international company.
- Promotion, further training, and expansion of professional expertise.
- Active shaping and changing of processes.
- Salary range up to €75,000 per year depending on qualifications and professional experience.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
VINCI Energies
VINCI Energies is focused on introducing new technologies to stay competitive in a constantly changing world. Two key areas of development are digital transformation and the shift to renewable energy
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Management Staff Focus on Training, Onboarding & Communication
- Location
- Mannheim
- Working Model
- Onsite
- Diversity
- Open for all genders
