Job
- Level
- Experienced
- Job Field
- BI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Isny im Allgäu
- Working Model
- Onsite
Job Summary
In this role, you will provide 1st level support for the ERP system Diamod, address incidents, coordinate releases, and document system processes, all while working closely with SAP applications.
Job Technologies
Your role in the team
- Responsibility for the operational management and availability of the ERP system Diamod.
- Analysis, prioritization, and processing of disruptions and technical requirements.
- Supervision and further development of business processes related to product data, order processing, and dealer management.
- Ensuring data quality and managing interfaces to SAP and other connected systems.
- Coordination of releases, updates, and functional enhancements.
- Collaboration with specialist departments and external service providers.
- Creation and maintenance of system and process documentation.
- First point of contact for SAP users regarding incidents and service requests.
- Acceptance, analysis, prioritization, and processing of SAP tickets.
- Resolution of standard and recurring inquiries (e.g., permissions, operational questions, simple error patterns).
- Structured escalation of more complex topics to 2nd Level Support.
- Close collaboration with key users, application managers, and business units.
- Documentation of solutions and support for user training.
- The SAP 1st Level Support is designed as a learning and development environment. The goal is the systematic building of SAP, process, and application knowledge with the perspective of progressing towards ERP/application support or 2nd Level Support.
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist) or a comparable qualification.
Qualifications
- Basic knowledge of SAP as well as an understanding of business processes.
- Technical understanding of interfaces and data flows.
- Structured and solution-oriented working style.
- Strong service and customer orientation.
- Analytical thinking and problem-solving skills.
- Strong communication skills and confident demeanor when interacting with users.
- Independent, responsible work ethic.
- Willingness to develop professionally.
Experience
- Experience in operations, support, or maintenance of ERP systems is desirable.
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What we offer
- 30 vacation days per year.
- Permanent employment contract.
- Regular working hours.
- A collegial and open-minded environment from day one.
- Monthly Weißwurst breakfast.
- Summer party and Christmas party.
- Occupational health management (e.g., bike leasing, sports courses, etc.).
- Free parking, employee discount, company doctor, subsidy for obtaining a hunting license, and much more.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Blaser Group GmbH
Blaser Group GmbH, an established company with over 60 years of experience, is known for developing and producing high-quality hunting weapons and outdoor products.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Sports, Leisure
ERP system administrator Diamod / SAP 1st Level Support
- Location
- Isny im Allgäu
- Working Model
- Onsite
- Diversity
- Open for all genders
