Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 55.000 to 60.000€ Gross/Year
- Location
- Dettingen an der Erms
- Working Model
- Onsite
Job Summary
In this role, you analyze technical issues with machines, support service technicians during assignments, and maintain software on laptops. Additionally, you program controls for customer orders and develop an internal information system for troubleshooting.
Job Technologies
Your role in the team
- As part of our customer service team, you are a central point of contact for our customers and service technicians worldwide. Your expertise is in demand to keep our machines and systems running optimally.
- Recording and analyzing incoming issues with our customers' machines and systems.
- Efficient order entry and dispatching in the spare parts sector.
- Competent support for our service technicians with technical challenges.
- Careful preparation of scheduled and unscheduled customer service deployments.
- Maintenance and updating of the software on the service laptops (E-software latest version).
- Programming of controls, displays, and cards for customer orders in the spare parts and customer service sector.
- Active support in maintaining and further developing an internal information system for rapid troubleshooting and error diagnosis.
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Our expectations of you
Education
- A completed apprenticeship as an electrical specialist, ideally as a mechatronics technician or engineer (e.g., electrical engineering, automation technology).
Qualifications
- We are looking for a dedicated individual who shares our passion for technology and proactively develops solutions.
- In-depth expertise in the fields of electrical engineering, control technology, and mechanical engineering.
- Analytical skills and a quick grasp of concepts for problem identification.
- Very good spoken and written German skills; good English skills are a prerequisite.
- Knowledge in programming PLC controls (e.g., Siemens S7, TIA Portal).
- Structured working style, high customer orientation, and team spirit.
Experience
- At least 3 years of professional experience in technical support, service, or a comparable electrotechnical position.
- Experience with packaging machines or in special machine construction is desirable.
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What we offer
- An interesting and varied activity within a committed team.
- A family-friendly, modern working environment in an internationally operating family business.
- An attractive salary package (e.g., 30 days of vacation, Christmas and holiday bonuses).
- Additional benefits such as bicycle leasing, participation in daycare or kindergarten fees, and much more.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Hugo Beck Maschinenbau GmbH & Co. KG
Hugo Beck Maschinenbau GmbH & Co. KG is a traditional family-owned business based in Dettingen an der Erms, managed by the third generation. The company operates internationally and specializes in flexible, customized packaging solutions for various industries.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
Technical Support Employee (Electrical) in Customer Service
- Salary
- 55.000 to 60.000€ Gross/Year
- Location
- Dettingen an der Erms
- Working Model
- Onsite
- Diversity
- Open for all genders
