Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Saarbrücken
- Working Model
- Onsite
Job Summary
In this role, you will receive IT incidents and service requests, classify and process them, conduct error analyses, and support users both remotely and on-site. You will also document solutions and maintain the knowledge base.
Job Technologies
Your role in the team
- Acceptance and recording of IT disturbances and service requests (phone, email, ticket system) in the hardware and software sector.
- First point of contact for employees from all departments.
- Classification, prioritization, and processing or assignment of incoming tickets according to defined processes.
- Conducting error analyses and troubleshooting; via remote support as well as on-site at the URSAPHARM campus.
- Forwarding/Dispatching qualified inquiries to downstream specialist teams or contacts.
- Documentation of disruptions and solutions as well as maintenance and further development of the knowledge database.
- Support with rollouts and IT projects.
- Willingness to participate in on-call duty.
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- Proficient in current Windows operating systems (e.g., Windows 11) and Microsoft 365.
- Basic knowledge in the areas of client environments, networks, IT security, and data protection.
- Structured, meticulous, and solution-oriented working style, analytical thinking, independence, reliability, and sense of responsibility.
- Good communication skills and enjoyment in a service-oriented approach with users.
- Very good spoken and written German skills; English skills are an advantage.
Experience
- Initial practical experience in IT support or service desk, ideally with ticketing systems (experience in a technical call center is an advantage).
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What we offer
- Crisis-proof and future-proof workplace in the growing pharmaceutical industry.
- Part of an innovative and modern family business.
- Varied activities and tasks in an exciting work environment.
- Comprehensive and thorough professional onboarding.
- Long-term perspectives and internal development opportunities.
- Attractive remuneration in accordance with the Chemical Industry Collective Agreement.
- Collaboration with motivated and professional colleagues.
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Job Locations
This is your employer
Ursapharm Arzneimittel GmbH
Since it was founded in 1974 URSAPHARM Arzneimittel GmbH has been developing new pharmaceutical concepts and translating them into successful medicinal products and medical devices for ophthalmology and general medicine. Today, URSAPHARM is a medium-sized, internationally operating company with its head office in south west of Germany.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
IT Service Desk employees
- Location
- Saarbrücken
- Working Model
- Onsite
- Diversity
- Open for all genders
