Job
In this role, you analyze disruptions and resolve issues directly with clients. You perform repairs and maintenance, plan your assignments independently, and document everything in the ticket system.
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Job technologies
Your role in the team
- You independently analyze issues and resolve problems directly at the customer’s site.
- You carry out repairs and maintenance on our systems.
- You handle service tickets from analysis through implementation to successful resolution.
- You plan your assignments independently and ensure that the required spare parts are available.
- You carefully document your service visits in our ticketing system.
- You work closely with our service team and internal departments.
- You support users on site with questions about our IT mobile devices.
- You support deliveries as well as exciting customer and digitalization projects.
Our expectations of you
Education
- Ideally, you have technical training in IT, electronics, or mechatronics.
Qualifications
- Independent, structured, and solution-oriented approach to work.
- Good knowledge of common Microsoft Office applications.
- Enjoyment of direct customer contact and working at different locations.
- Teamwork, strong communication skills, and a service-oriented mindset.
- Class B driving licence.
- Technical understanding and manual dexterity.
What we offer
- There’s more waiting for you here than just an exciting job.
- Look forward to attractive benefits that enrich your day-to-day work.
- With our JobBike leasing program, you can stay flexible and get around sustainably.
- Through our Corporate Benefits platform, you can enjoy exclusive discounts from a wide range of brands and providers.
- With our employee referral program, you can earn attractive rewards by recommending new colleagues to join our team.
- A variety of tasks in a collaborative and motivated team.
- Comprehensive onboarding during the initial phase.
- Personal and professional development opportunities.
- Company car – also available for private use.
- Attractive, performance-based compensation.
- Internal and external training and professional development opportunities.
- Modern tools and exciting technical projects.
- 30 days of vacation.
- A healthy work-life balance.
- The security of an established and successful corporate group.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Topics you will work on
Job locations
About your employer
As a March Group of companies, we provide our customers with a comprehensive product portfolio in the field of IT infrastructure, IT system solutions and applications as leading IT service provider nationwide. Founded in Essen in 1982, March has nine branches in Berlin, Böblingen, Chemnitz, Essen, Frankfurt, Hamburg, Karlsruhe Magdeburg and Munich and offers nationwide service and sales coverage.
- 1982
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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