Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Technologies
Your role in the team
- First point of contact for customers in the event of IT disruptions, both in German and English.
- Acceptance, analysis and prioritization of customer inquiries.
- Troubleshooting 1st level fault reports and supporting 2nd and 3rd levels in fault analysis.
- Taking over escalation management and interface function between customer and development unit.
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Our expectations of you
Education
- Completed vocational training in information technology or comparable qualifications.
Qualifications
- Very good written and spoken German and English skills.
- Good communication skills, ability to work in a team and service orientation.
Experience
- Initial experience in the above-mentioned area of responsibility is an advantage.
- Confident use of common MS Office applications as well as experience in programming and scripting languages and an understanding of source code management is an advantage.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Senior Product Supporter
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
