Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 35.100 to 62.800€ gross/year
Job Summary
In this role, you handle technical inquiries in remote support, perform on-site installations, troubleshoot issues, and are responsible for documenting IT solutions.
Job Technologies
Your role in the team
- Remote from home office: Support, troubleshooting, and solutions via phone/remote tools (1st/2nd level, depending on experience).
- On-site at the client's location (nationwide in Germany): installations, rollouts, troubleshooting, and commissioning (workstations, network, printing/scanning, card readers, possibly connected devices).
- Systems & Infrastructure: Windows clients/servers, Active Directory, Microsoft 365, VPN/WLAN/firewall fundamentals, backup/restore.
- Healthcare IT (depending on expertise): TI/KIM, connector environment, eHBA/SMC-B, thorough documentation and handovers.
- Customer proximity & service orientation: Nationwide deployments at clients' sites in Germany, solution-oriented consulting, and a high level of service readiness.
- Documentation: Short, comprehensible docs (checklists, tickets, handovers) to ensure solutions are repeatable.
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Our expectations of you
Education
- Experience in IT support/IT operations/IT service (training as an IT specialist for system integration is desirable but not mandatory with relevant practical experience).
Qualifications
- Solid understanding of Windows, networks, and structured troubleshooting.
- Virtualization (Hyper-V/VMware)
- Firewall - Configuration and Operation (SOPHOS)
- Willingness to travel nationwide in Germany (customer appointments on-site are part of the job).
- Class B driver's license.
- Very good German (customer-ready).
Experience
- Experience with practice management software (PVS)
- Experience with TI/KIM
- Experience with medical interfaces (e.g., DICOM/PACS).
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What we offer
- Remote-first: You work from home - you don't have to go to the office to be productive.
- Variety instead of long-distance travel: Remote support is a fixed component, on-site assignments are added depending on the project and ticket.
- Predictability: Customer appointments are coordinated within the team; clean handovers and standards instead of 'chaos interventions'.
- Development: Onboarding, checklists, knowledge transfer - you don't have to know everything, willingness to learn is important.
- Equipment: Professional setup for remote work (laptop/phone) and modern tools.
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Job Locations
About Your Employer
Medsolve
Medsolve is an IT service provider based in Eschborn, Germany, specializing in the digital infrastructure of medical practices, MVZ, and hospitals. The company offers comprehensive support in the areas of practice IT, network technology, and telematics infrastructure. Medsolve operates as a brand of Mendelson GmbH and focuses on the operation, setup, and troubleshooting of IT systems in healthcare.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Technician / IT Specialist for System Integration
- Salary
- 35.100 to 62.800€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.24.144 to 38.985 € net/year · Tax class I
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
