Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support users through technical assistance, analyze and document requests, install and administer Windows clients, and create training materials for new IT solutions.
Job Technologies
Your role in the team
- As the first point of contact, you act as technical end-user support and assist in resolving issues through targeted guidance and troubleshooting.
- You analyze the requests based on urgency and complexity and document all processes in our ticketing system.
- The installation, maintenance, and administration of Windows clients as well as hardware and software in the user context are also part of your responsibilities.
- You procure the IT office and business equipment and, in this context, provide consulting and coordinate user accounts.
- You support us in the implementation of new IT solutions and IT services.
- You create training materials and instructions for our employees.
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Our expectations of you
Education
- You have successfully completed training as an IT specialist or a technical vocational qualification.
Qualifications
- You have proven practical experience with Microsoft products (Windows, Windows Server, Office 365).
- You are a team player for our IT support team and possess a fundamental technical and commercial understanding.
- Customer- and solution-oriented work as well as a high level of service orientation are a matter of course for you.
- Knowledge of processes in the pharmaceutical environment is advantageous but not a prerequisite.
- You communicate confidently in German and English.
Experience
- You have at least 3 years of professional experience in the IT sector and good to very good knowledge in IT application support as well as in the Windows-based client and server environment.
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What we offer
- Growing company with a diverse, open working environment and employees from around 40 nations.
- Individually customizable work models, including the possibility to work from abroad within the EU for up to two months per year.
- Working time account with compensatory time off as well as 30 days of vacation.
- Flexible benefits budget, e.g., for increased company pension scheme, fitness and health offers, or subsidies for commuting and meal expenses.
- Access to the corporate benefits platform with discounts at hundreds of partner companies.
- Internal and external training tailored to personal goals as well as company and team events to strengthen cohesion and celebrate successes together.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Cheplapharm Arzneimittel Gmbh
CHEPLAPHARM ist ein deutsches Pharmaunternehmen im Familienbesitz mit starker europäischer Präsenz, dessen stetig wachsendes Portfolio weltweit gehandelte Marken- und Nischenprodukte umfasst. Wir verfolgen jeden Tag aufs Neue sehr verantwortungsvoll unsere VISION, die überaus erfolgreiche Position als Global Player weiter zu festigen und auszubauen. Dieses Ziel erreichen wir gemeinsam mit unseren Mitarbeitern am Standort Greifswald, indem wir größten Wert sowohl auf die konstruktive Zusammenarbeit als auch auf die aktive Betreuung unserer qualitativ hochwertigen Produkte durch kontinuierliches Life-Cycle-Management legen.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
IT Service Desk Agent
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
