Job
In this role, you will be the primary contact for technical inquiries and develop sustainable solutions for hardware and software issues while managing projects to optimize IT processes.
This listing has been machine translated. Show original
Your role in the team
- You are the central technical point of contact for our national and international users, primarily via our hotline and ticketing system, and you use your service mindset to ensure a positive experience.
- You handle user requests related to hardware and software, analyze the causes, and develop sustainable solutions that deliver real value to our users.
- You work in a structured way on incidents and requests and stay on top of things, even when handling multiple topics.
- You take on projects ranging from small optimizations to larger IT initiatives.
- You work closely with internal departments to ensure smooth operations and implement solutions efficiently.
Our expectations of you
Education
- You have completed vocational training in IT (e.g., as an IT specialist for system integration (m/f/d)).
Qualifications
- You think analytically, act pragmatically, and have a strong service mindset that helps you build trust and delight users.
- You’re a team player, open-minded, and have a good sense of humor—because we tackle challenges together and enjoy the process.
- You communicate confidently in German and well in English, enabling you to interact clearly, warmly, and purposefully in an international environment.
Experience
- You already have professional experience in IT support or helpdesk and handle user requests confidently and in a structured manner.
What we offer
- Permanent employment contract
- Flexible working hours
- Mobile working (typically 3 days per week; optionally up to 80%, depending on various factors)
- 30 days of annual leave per year (for full-time employment; pro rata for reduced working hours)
- Variable compensation
- Workation (up to 30 days per year, in selected countries)
- Sabbatical (after 3 years of service)
- Modern work equipment
- Onboarding Day and Individual Training Program
- Regular fruit day at most locations
- Opportunity to participate in Fit mit Würth health management (Wellpass, 7Mind & Lifesum)
- Health days with free consultations from medical professionals
- Corporate sports groups offered at selected locations
- Running group for employees at selected locations
- Career Programs and Prospects
- Professional development opportunities, e.g. through the Würth Academy
- Support for external training
- Internal leadership development through the Würth Business Academy
- Flat hierarchies & an appreciative company culture
- Employee and culture events
- Perks (employee shop, corporate benefits)
- Free hot and cold drinks at most locations
- Employee Referral Program
- Loyalty bonus, childbirth and marriage allowances, anniversary awards
- Reimbursement of relocation costs under certain conditions
- JobRad and JobTicket
- Offer from Würth Company Health Insurance Fund
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Food & drink
Job locations
About your employer
The Würth Group with its over 400 companies is a globally operating business. The business areas of the Würth Group are subdivided into two parts: The companies belonging to the Würth Line and the so-called Allied Companies.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 3.6
- Engineering
- 2.8
- Career growth
- 3.4
- Team culture
- 3.8
More jobs
These jobs might also interest you
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
Lead our Stuttgart IT team, both professionally and as line manager, set priorities, and support each team member's development. Ensure the secure, reliable, and efficient operation of our heterogeneous IT infrastructure, including networks, servers,...
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
