Job
- Level
- Experienced
- Job Field
- Network, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dietzenbach
- Working Model
- Onsite
Job Technologies
Your role in the team
- Receiving, analyzing and processing incidents, service requests, changes and problems
- 2nd and 3rd level support of the network infrastructure of our well-known customers. If necessary, re-enactment of reported faults and change requests in our laboratory environment
- Independent solution finding or escalation to the responsible areas
- Close cooperation with central and decentralized technical departments as well as with manufacturers and partners at an international level
- If necessary, participate in on-call duty and take on cyclical standby duties
- Documentation of the examination or processing process as well as the respective solutions
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Our expectations of you
Education
- Completed degree in computer science or comparable training
Qualifications
- Focus on 2nd / 3rd level support Sound knowledge of dealing with systems and solutions from Cisco, Extreme
- Networks (Avaya, Brocade, Enterasys)
- Current certifications in these areas are an advantage
- High willingness to familiarize yourself with new technologies and manufacturers
- Strong analytical thinking skills, coupled with independent,
- independent and structured way of working
- Commitment and resilience
- Above-average customer and service orientation, combined with very good
- Teamwork and communication skills
- Very good knowledge of German and English, both spoken and written
Experience
- Ideally, you have several years of professional experience in the areas of LAN, WAN and WLAN
- Experience with the ITIL V3 framework desirable
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Job Locations
Location Dietzenbach
63128 Hessen
Germany
This is your employer
Controlware GmbH
Die Controlware GmbH, Dietzenbach, ist einer der führenden unabhängigen Systemintegratoren und Managed Service Provider in Deutschland. Das 1980 gegründete Unternehmen entwickelt, implementiert und betreibt anspruchsvolle IT- Lösungen für die Data Center-, Enterprise- und Campus-Umgebungen seiner Kunden.
Description
- Founding year
- 1980
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Network Support Engineer
- Location
- Dietzenbach
- Working Model
- Onsite
