Job
- Level
- Lead
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Handewitt
- Working Model
- Onsite
Job Summary
In this role, you lead a 5-member 1st Level Support team, develop processes, optimize ticket management, and coordinate disruptions to ensure reliable service for our stores in Germany.
Job Technologies
Your role in the team
- As a Team Leader of 1st Level Support, you will take over an experienced team in a new configuration.
- You provide orientation, set clear priorities, and continuously develop processes to ensure reliable and high-quality support for our German stores.
- Technical and disciplinary leadership of the 1st Level Support team with 5 employees.
- Effective management of ticketing and ensuring optimal service quality.
- Responsibility for coordination during major disruptions (including escalation and communication).
- Continuous process optimization.
- Further development of the team through coaching, training, and knowledge building.
- Close collaboration with retail, internal departments, and external partners.
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Our expectations of you
Education
- Education or a comparable qualification acquired through practical experience with a technical focus.
Qualifications
- Good knowledge of Microsoft 365, Windows, networking, as well as hardware and software in the helpdesk environment.
- Good English skills, as you will be working regularly with international colleagues.
- Flexibility in working hours within our support hours (Mon-Fri 8:00 AM - 5:00 PM, occasional Saturdays).
Experience
- Experience in IT Support / Helpdesk or leadership experience in a service- or operations-oriented environment, and technical affinity.
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What we offer
- Creative freedom in a newly aligned organization with an experienced team by your side.
- International environment with a Scandinavian-influenced corporate culture that emphasizes trust, openness, and continuous development.
- Vacation and Christmas bonuses, 20% employee discount, access to exclusive corporate benefits.
- 30 days of vacation.
- Individual development through training and further education.
- Company pension scheme, lifelong working time account, and comprehensive health promotion.
- Viva Family Service for support in all life situations.
- Attractive additional benefits: bike leasing, fitness room, cafeteria, employee events, and much more.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
JYSK
JYSK is an international retail chain that sells 'everything for the home.' JYSK is owned by the family behind Lars Larsen Group. Founder Lars Larsen is renowned as the leading merchant in Denmark, always offering a 'great deal.'
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Team leader IT 1st level support
- Location
- Handewitt
- Working Model
- Onsite
- Diversity
- Open for all genders
