Job
In this role, you will handle 1st-level support requests, monitor issues in the ISP environment, and execute standard changes and rollouts for WAN and housing products.
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Your role in the team
- Handling 1st-level support requests in the IT help desk.
- Receiving and coordinating customer incident reports in ISP and data center environments.
- Monitoring systems, as well as analyzing and resolving incidents in the ticketing system.
- Execution of standard changes and rollout activities throughout the lifecycle of WAN and housing products.
- Maintenance and updating of technical documentation.
- Independent procurement and tracking of hardware, network infrastructure services, and related processes.
Our expectations of you
Education
- Completed vocational training in IT or an equivalent qualification.
Qualifications
- Strong analytical thinking skills and technical aptitude.
- Independent, structured, and responsible approach to work.
- High level of commitment, teamwork skills, and resilience.
- Confident use of IT systems and an interest in network technologies.
- Strong communication skills and a service-oriented approach to working with customers.
What we offer
- Rabanussstraße 14–16, Fulda.
Benefits
Health, fitness & fun
Higher take-home pay
Job locations
About your employer
Übersicht Die NETHINKS GmbH ist ein inhabergeführter ITK-Dienstleister mit Gründung in 1996. Unser Team kann auf langjährige Erfahrung in vielen Branchen zurückgreifen und stellt sich neuen Herausforderungen mit Kompetenz und Engagement. Wir entwickeln und realisieren für unsere Kunden bedarfsgerechte, zukunftsfähige Lösungen. Wir sind herstellerneutral und verwenden auch selbst die Produkte, die wir empfehlen. Das Leistungsspektrum umfasst Beratung, Planung, Umsetzung und Betrieb.
- 1996
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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