Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage access to tools like Jira and O365, support IT issues, optimize system usage, and document access rights along with inventory of IT devices.
Job Technologies
Your role in the team
- Managing onboarding/offboarding access across all tools (Jira, Confluence, O365, etc.).
- Maintaining role-based access and permissions.
- Ensuring timely provisioning and deprovisioning of accounts.
- Maintaining documentation of system access and ownership.
- Administration and maintenance of Jira & Confluence, Microsoft 365 (Teams, SharePoint, Copilot, Exchange), and Azure AD / Entra ID.
- Managing shared mailboxes, distribution lists, and permissions.
- Supporting tool optimization and usage best practices.
- Maintaining and enforcing Password policies (e.g., Dashlane) and Access control best practices.
- Supporting audits and security checks.
- Acting as the first point of contact for internal IT security topics.
- Coordinating with external security/IT vendors if needed.
- Providing daily support for employee IT issues.
- Troubleshooting common problems with accounts, permissions, tools, and devices.
- Maintaining a lightweight ticketing or request tracking system.
- Ensuring fast, friendly, and effective support experience.
- Verantwortung für den gesamten Lebenszyklus der Unternehmensgeräte, einschließlich Bestellung, Einrichtung & Konfiguration, Zuweisung an Mitarbeiter, Reparaturen & Austausch sowie Offboarding.
- Maintaining inventory of all IT assets.
- Ensuring reliable office internet and connectivity.
- Acting as contact for internet providers / hardware vendors.
- Coordinating setup for new office spaces if needed.
- Organizing and delivering training sessions on Tools (Jira, Teams, etc.) and Security awareness.
- Creating simple guides and documentation for employees.
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Our expectations of you
Qualifications
- Strong troubleshooting mindset.
- Solid understanding of: User access management, Device management, Basic IT security principles.
- Ability to structure processes (onboarding, access, inventory).
- Familiarity with: MDM tools (Intune, Jamf), Password managers (Dashlane, 1Password).
- Presence in Berlin & valid Work Permit for Germany is necessary!
Experience
- 2-5 years in IT support, IT administration, or workplace IT.
- Experience with: Microsoft 365 ecosystem, Identity/access management (Azure AD / Okta / similar), Atlassian tools (Jira / Confluence).
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What we offer
- You will work in a full-time position (39 hours per week) at our office in Berlin, a place where creative energy, exchange, and focus come together.
- At the same time, we offer a hybrid working model and provide you with all the equipment you need for your work.
- Thanks to flexible working hours with clearly defined core hours, you can structure your day in a way that allows work and private life to harmonize well.
- Five weeks of paid vacation as well as a Germany-wide public transport ticket (Deutschlandticket) that supports you flexibly in your everyday life.
- A lunch allowance (up to €7.67 per working day) as well as free drinks and snacks are also part of our benefits.
- With a personal annual learning budget of €1,500, we deliberately invest in your development: conferences, courses, books, or new skills.
- We support you with an Urban Sports Club membership for your physical well-being, our collaboration with DearEmployee, which offers anonymous, professional psychological support, and the Women of Cardmarket & LGBTQIA+ Group, which promotes exchange, visibility, and empowerment.
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Topics that you deal with on the job
Job Locations
This is your employer
Sammelkartenmarkt GmbH & Co. KG
Sammelkartenmarkt GmbH & Co. KG, based in Berlin, provides a platform for buying and selling trading cards and operates a specialized online marketplace.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Workplace IT Specialist
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
