Logo Airbus Deutschland GmbH

Cyber Security Customer Service Manager

Job

  • Level
    Experienced
  • Job Field
    IT, Project, Security
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Location
    Munich, Friedrichshafen
  • Working Model
    Hybrid, Onsite
  • Job Summary

    In this role, you will be responsible for the successful execution of customer projects in Cyber Security, defining customer requirements, optimizing processes, and maintaining relationships with key stakeholders.

    Your role in the team

    • Holistic assurance of project execution: ensuring complete delivery in customer projects, adhering to cost, quality, and schedule plans, and achieving full customer satisfaction.
    • Customer Relationship Management: Establishment and maintenance of contractual relationships with all relevant contacts on the client side.
    • Requirements Management: Clear definition of customer needs and ensuring a shared understanding of the deliverables (inputs, prerequisites, constraints, etc.) between project managers and clients.
    • Commercial Management: Maintain a precise financial overview of all projects and report to the Head of Delivery.
    • Project management: Preparation and leading of project meetings with the project managers of one's own area of responsibility.
    • Assumption of functional and/or project-specific tasks in projects.
    • Creation of documentation and presentation of work results.
    • Sales Support: Assistance with commercial activities, such as responding to tenders, as well as identifying new business opportunities.
    • Risk and Opportunity Management: Management of risks and opportunities for all projects within the scope of responsibility.
    • Process Optimization: Contributing to the continuous improvement of internal processes and tools.
    • Responsibility for change and claim management.
    • Responsibility for risk and opportunity management.

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    Our expectations of you

    Education

    • The job task requires knowledge and skills that are typically acquired through a relevant, completed degree in business or engineering sciences, computer science, cybersecurity, or a related discipline with a standard duration of up to 4 years, along with extensive specialized additional qualifications in the field. The overall required knowledge and experience may also have been obtained through other means.

    Qualifications

    • Excellent communication skills and a high level of conflict resolution potential.
    • Independent, self-responsible working style.
    • Highly developed analytical and conceptual thinking.
    • Outstanding and focused organizational skills and commitment.
    • Exceptional ability to collaborate within an international team.
    • Very good written and spoken German and English skills, French is desirable.
    • Willingness to travel for business domestically and internationally.

    Experience

    • Extensive knowledge and experience in the areas mentioned above.
    • Extensive knowledge and experience in management, corporate, or IT consulting.
    • Previous experience and knowledge in the field of cybersecurity are desirable.

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    Benefits

    Work-Life-Integration

    Health, Fitness & Fun

    Food & Drink

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    Topics that you deal with on the job

    Job Locations

    • Location Friedrichshafen

      Baden-Württemberg

      Germany

    • Location Munich

      Bayern

      Germany

    This is your employer

    Airbus Deutschland GmbH

    Airbus Deutschland GmbH

    Airbus is the world's leading provider of air and space transportation, as well as related services.

    Description

  • Language
    English
  • Company Type
    Established Company
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Vehicle Manufacturing, Supplier, Industry, Production
  • Dev Reviews

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    • Career Growth

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    • Engineering

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    • Workingconditions

      4.0
    • Culture

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    Logo Airbus Deutschland GmbH

    Cyber Security Customer Service Manager

    Location
    Munich, Friedrichshafen
    Working Model
    Hybrid, Onsite
    Diversity
    Open for all genders

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