Job
In this role, you are the first point of contact for software inquiries, assisting employees with IT first-level support and conducting hands-on training sessions. You also document support requests and help with the use of IT devices.
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Your role in the team
- IT First-Level Support: You are the first point of contact for our employees with questions and issues relating to the software we use. You analyze incidents, assist with troubleshooting, and, if necessary, forward more complex requests to the relevant teams.
- Employee Training: You plan and deliver practical training sessions and onboarding on our software applications. You explain IT concepts clearly and help our employees use digital tools safely.
- IT documentation: You document support requests, solutions, and recurring issues. You also contribute to creating and maintaining guides, knowledge bases, and training materials.
- IT device onboarding: You support our employees with setting up and using IT devices such as PCs, notebooks, tablets, and smartphones, and explain their basic functions.
Our expectations of you
Education
- Completed vocational training in the IT field, for example as an IT specialist (m/f/d), IT systems management assistant (m/f/d), or an equivalent qualification.
Qualifications
- Good knowledge of common operating systems and office applications.
- Enjoyment of sharing knowledge and supporting employees with technical questions.
- Strong service orientation and friendly, patient communication.
- Independent, structured, and solution-oriented approach to work; ability to work in a team, reliability, and willingness to learn new software applications.
- A Category B driving licence.
- You identify with the principles of the German Red Cross.
Experience
- Initial experience in IT support, application support, or working with business software solutions is desirable.
What we offer
- Modern workplace in administration.
- Workplace health management.
- Capital-forming benefits.
- Regular professional development and continuing education.
- Family-friendly working hours.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Job locations
About your employer
Als Spitzenverband der Freien Wohlfahrtspflege macht das DRK in ganz Deutschland Angebote für Kinder und Jugendliche, für Familien und Senioren. Tausende Einrichtungen mit hunderttausenden Fachkräften sorgen für Jung und Alt. Wir initiieren und koordinieren für sie bundesweite Programme und setzen uns für eine inklusive Weiterentwicklung des deutschen Hilfesystems ein.
- Established Company
- Onsite, Hybrid, Full Remote
- Healthcare, Social Sector
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